Shanice Long
Princess Anne,MD
Summary
Dynamic retail professional with a proven track record at Khols Department Store, excelling in customer service and inventory management. Recognized for strong communication skills and the ability to resolve customer issues effectively. Proficient in point-of-sale systems, fostering a positive shopping experience while promoting sales and enhancing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Retail Associate
Khols Department Store
Salisbury, MD
02.2023 - 10.2025
- Provided friendly and efficient service to customers in a fast-paced retail environment.
- Assisted with inventory management and restocking shelves to ensure product availability.
- Processed transactions accurately and efficiently using the point-of-sale system.
- Engaged with customers to promote sales and provide product recommendations.
Customer Service Representative
Walmart
Salisbury, Md
04.2020 - 02.2023
- Assisted customers with inquiries and provided information about products and services.
- Handled customer complaints and resolved issues in a timely and professional manner.
- Collaborated with team members to improve customer service processes and enhance overall experience.
- Maintained accurate records of customer interactions and feedback for future reference.
Education
High School Diploma - General Studies
Arcadia High School
Oak Hall, VA06.2020
Skills
- Strong verbal and written communication skills
- Excellent interpersonal and customer service abilities
- Ability to handle difficult situations with patience and empathy
- Basic computer skills and familiarity with point-of-sale systems
- Team player with a positive attitude
Objective
Enthusiastic and motivated individual with a strong commitment to providing exceptional customer service. Seeking a Customer Service Associate position to utilize my communication skills and dedication to customer satisfaction.
Timeline
Retail Associate
Khols Department Store
02.2023 - 10.2025
Customer Service Representative
Walmart
04.2020 - 02.2023
High School Diploma - General Studies
Arcadia High School