Shanice Lovelace
Walmart
Cocoa,FL
1
Language
9
years of professional experience
Diligent customer representative with over 8 years in customer- faced environment. Proven ability to handle transactions accurately and efficiently while maintaining positive customer experience. Demonstrated excellent communication and problem-solving skills in fast-paced environments.
Possesses great interpersonal skills, committed to customer satisfaction and excellent service at all times.
Work History
Sale Associate
9 Months- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale systems accurately, processing transactions and handling cash responsibly.
- Collaborated with team members to ensure store cleanliness and visual merchandising standards were met.
- Resolved customer complaints effectively, promoting positive brand loyalty and satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
Retail Keyholder
1 Year 6 Months- Supervised daily operations, ensuring adherence to store policies and procedures.
- Trained and mentored new staff on customer service best practices and sales techniques.
- Managed inventory levels, coordinating restocking efforts to maintain product availability.
- Processed transactions efficiently using POS systems, minimizing errors during sales activities.
- Maintained confidentiality and security of sales records and operational reports.
Server
6 Months- Provided exceptional customer service, ensuring a welcoming atmosphere for guests.
- Assisted in training new staff on menu items and restaurant procedures.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Handled cash transactions accurately, balancing daily cash register at end of shifts.
- Resolved guest complaints promptly, enhancing overall dining experience and satisfaction levels.
Sales Lead Keyholder
1 Year 5 Months- Led team in achieving sales targets through effective product merchandising and customer engagement strategies.
- Trained and mentored new staff on sales techniques, store policies, and inventory management systems.
- Streamlined checkout processes to enhance customer experience and reduce wait times during peak hours.
- Maintained high standards of visual merchandising to align with company branding guidelines and seasonal themes.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
Front Desk Receptionist
1 Year 6 Months- Greeted and assisted guests with check-in and check-out processes.
- Managed phone inquiries, providing information about hotel services and amenities.
- Coordinated room bookings and reservations using property management software.
- Maintained lobby area to ensure a welcoming environment for guests.
- Processed guest payments efficiently while ensuring accuracy in transactions.
- Supported front desk operations by training new staff on procedures and systems.
Accounting Assistant
11 Months- Processed invoices and payments, ensuring timely and accurate financial transactions.
- Assisted in maintaining general ledger entries, contributing to overall financial accuracy.
- Supported monthly reconciliation of bank statements, identifying discrepancies for resolution.
- Managed accounts payable and receivable functions, enhancing cash flow management.
- Collaborated with team members to streamline bookkeeping processes, improving efficiency.
Education
Associate of Science - Hospitality And Tourism Management
Skills
Customer service
Teamwork
Problem-solving
Time management
Customer assistance
Cash handling
Reliability and punctuality
Flexible schedule
Policy and procedure adherence
Interpersonal and written communication
Languages
English
Native or Bilingual
Timeline
Sale Associate
Walmart
11.2025 - CurrentRead More
Server
Jane's Bistro
03.2024 - 09.2024Read More
Retail Keyholder
Salty Dog T-shirt Shop
02.2024 - 08.2025Read More
Sales Lead Keyholder
Sunsation Beach Department Store
02.2022 - 07.2023Read More
Front Desk Receptionist
Jamaica Palace Hotel
01.2019 - 07.2020Read More
Accounting Assistant
Kamals Supermarket and Cambio
08.2017 - 07.2018Read More
College of Agriculture, Science And Education
Associate of Science from Hospitality And Tourism Management
Read More