Shanice Matthews

Sales Excellence Award, Q2 2025

· Manage a wide range of events, including group bookings with guestrooms, citywide hotel blocks, small meetings, and large-scale catering events.

· Lead the full event planning process—from pre-event coordination and on-site execution to post-event follow-up.

· Collaborate cross-functionally with Sales, internal departments, and clients to ensure all contractual obligations are fulfilled seamlessly.

· Serve as the primary client contact, providing expert guidance through phone, email, and in-person consultations.

· Resolve client conflicts and service issues with professionalism and diplomacy, fostering repeat business.

· Consistently upsell services and enhancements, contributing to annual revenue goals and guest satisfaction targets.

· Managed room block and pop-up groups, including reassignments directed by the Director of Events, ensuring seamless coordination and optimal space utilization.

· Led end-to-end planning and execution of large-scale programs, overseeing logistics for events exceeding 100+ guestroom nights and multiple meeting venues.

· Oversaw pop-up groups contracted by the Signia Sales Team, maintaining brand standards and delivering exceptional guest experiences.

· Acted as Event Manager for room blocks, small meetings, and select events assigned by the Director of Events.

· Supported Event Managers with large-scale programs and social functions, ensuring precise coordination of all logistics.

Delivered tailored client experiences by organizing tastings, coordinating amenities, and executing contract concessions.

· Maintained clear, timely communication between internal teams and external clients to ensure flawless event execution.

· Maximized hotel revenue through consistent upselling of upgraded guestrooms and suites at a 1,900-room property.

· Resolved guest complaints and service issues with tact and empathy, ensuring high satisfaction and loyalty.

· Demonstrated comprehensive product knowledge to assist guests with room categories, promotions, and local attractions.

· Managed guest registration processes including data entry, room assignment, and key encoding.

· Trained, motivated, and managed staff to meet and exceed daily sales goals.

· Scheduled employees based on business needs and optimized labor efficiency.

· Conducted inventory, managed vendor orders, and maintained adequate stock levels.

· Increased hourly sales by upselling add-ons and premium menu enhancements.