Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shanice McCarter

Houston,TX

Summary

Dynamic leader and strategic thinker with a proven track record at Starbucks customer service & Juice Shack LLC, where I elevated sales team performance through effective training and leadership. Expert in sales strategy development and brand awareness, excel in fostering professional growth. Renowned for exceptional communication skills and a resourceful approach, consistently driving team success and innovation.

Overview

8
8
years of professional experience

Work History

Receptionist

Vibes Studio
09.2021 - 02.2024
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Licensed Tattoo Artist

Vibes Tattoo Studio
05.2021 - 02.2024
  • Educated clients on proper aftercare procedures, reducing the risk of infection or complications post-tattoo session.
  • Continuously expanded knowledge of current tattoo trends and techniques through ongoing professional development courses and workshops.
  • Helped clients to maintain independence and quality of life.
  • Contributed to a positive workplace culture among staff members by fostering open communication channels that encouraged collaboration and team success stories.
  • Streamlined appointment scheduling process for improved efficiency, resulting in increased bookings and overall revenue growth.

Sales Associate Supervisor

Juice Shack Llc
06.2018 - 11.2020
  • Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
  • Coordinated staff training sessions on new products or promotions to ensure all team members were well-informed about current offerings.
  • Collaborated with other supervisors to share best practices and implement improvements across departments.
  • Spearheaded special events within the store such as promotional launches or holiday festivities that engaged both employees and clientele alike.

Customer Service Cashier

Connie’s Catering
04.2016 - 01.2018
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Education

Speech Pathology

Santa Rosa Junior College
Santa Rosa, CA
06.2018

High School Diploma -

Elsie Allen High School
Santa Rosa California
06.2016

Skills

  • Self motivated
  • Resourceful
  • Great communication skills
  • Willing to learn
  • Time Management
  • Organization skills
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Customer/Client relations
  • Scheduling
  • Scheduling appointments
  • Greeting and Seating Clients

Accomplishments


• Proven success in remote work, with strong time management and self-discipline.

• Excellent written and verbal communication, collaborating effectively through tools like Zoom, Slack, and Trello.

• Skilled in customer service, resolving issues professionally in a remote setting.

• Adaptable, quick to learn new systems, and consistently meets productivity goals.

Timeline

Receptionist

Vibes Studio
09.2021 - 02.2024

Licensed Tattoo Artist

Vibes Tattoo Studio
05.2021 - 02.2024

Sales Associate Supervisor

Juice Shack Llc
06.2018 - 11.2020

Customer Service Cashier

Connie’s Catering
04.2016 - 01.2018

High School Diploma -

Elsie Allen High School

Speech Pathology

Santa Rosa Junior College

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Shanice McCarter