Shanice McCreary

• Maintained up-to-date knowledge of industry trends, policies and procedures related to claims processing.
• Documented all pertinent claim information in the internal database system.
• Reviewed and processed incoming documents to ensure accuracy of information.
• Investigated and resolved complex claim issues, such as eligibility, coverage, and payment discrepancies.
• Collaborated with other departments within the organization to resolve complex claim issues.
• Analyzed customer inquiries to determine the appropriate course of action for claims resolution.
• Processed payments according to established guidelines while maintaining compliance with state regulations.
• Performed data entry functions into the computer system accurately and efficiently.
• Provided customer service by responding promptly to telephone inquiries about claim status.
• Verified policyholder information to ensure that claims were paid correctly.
• Addressed customer inquiries to provide information and explanations on coverage and terms, expediting claims.
• Updated claim files and documented actions taken in a clear and concise manner.
• Followed up on pending claims and resolved issues delaying processing.

• Communicated professionally with colleagues, freelancers and clients.
• Effective liaison between customers and internal departments.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Developed and maintained strong relationships with clients to ensure satisfaction with services provided.
• Conducted periodic audits of customer accounts to ensure accuracy of information.
• Organized customer files according to company policies and procedures.

• Oversee all daily sales activities of the Sales Representative Team
• Monitor calls and performance stats and provide individual Sales Representative feedback
• Monitor, coach and mentor
• Plan team meetings
• Lead and guide the team in the alignment of marketing and campaign goals
• Create and manage work schedules
• Review and approve time off requests and timesheets
• Review and manage commission reports
• Approve customer credits
• Develop and maintain positive relationships with other departments

• Monitor agent calls
• Document agent calls
• Coach and develop
• Assist team manager with Rep core performance

• Greet customers upon arrival
• Copy and print upon customer request and emailed work orders
• Cashier
• Sales associate for office supplies

• Assist agents with performance
• Approve customer credits
• Coach and develop agents

Greet guest upon their arrival

Data entry
Answered multi-lined phone

General office duties

• Greet and validate patron tickets upon entry
• Screen individuals tp prevent passage of prohibited articles into stadium
• Usher patrons to correct seats
• Provide information and directional assistance
• Foster a safe environment by enforcing rules and regulations
• Resolve and assist with complaints in a prompt and professional manner

• Greet students and or professors
• Handled cash transactions
• Check daily cash amount
• Maintain monthly, weekly, and daily report of transactions