Shanice Millsap
Lebanon,TN
Summary
Compassionate Patient Advocate with a proven track record at CareCentrix, skilled in proactive problem-solving and resource utilization. Adept at enhancing patient satisfaction through effective communication and efficient complaint management. Committed to maintaining patient rights while fostering trust and rapport in challenging situations.
Overview
9
9
years of professional experience
Work History
Patient Advocate
CareCentrix
06.2023 - 05.2025
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Educated patients on available resources and community programs, increasing their access to needed services.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
Caregiver
First Light Home Care
01.2021 - 05.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Direct Support Professional
Mentor
01.2016 - 12.2020
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Scheduling Coordinator
UF Health Shands Hospital
01.2020 - 04.2020
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Communicated scheduling changes to doctors and sent over memos, for patients.
Education
Ridgeview High School
Jacksonville, FL05-2011
Skills
- Patient rights
- Proactive problem-solving
- Organized nature
- Resource utilization
- Database coordination
- Verbal and written communication
- Data entry
Timeline
Patient Advocate
CareCentrix
06.2023 - 05.2025
Caregiver
First Light Home Care
01.2021 - 05.2023
Scheduling Coordinator
UF Health Shands Hospital
01.2020 - 04.2020
Direct Support Professional
Mentor
01.2016 - 12.2020
Ridgeview High School
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