SHANICE MITCHELL

• Delivered individualized academic, behavioral, and emotional support to students to promote positive learning outcomes.

• Supported lead teachers in classrooms and common areas, monitoring student behavior and enforcing school rules.

• Implemented behavior intervention strategies and positive reinforcement to redirect negative behaviors and maintain a supportive learning environment.

• Customized small-group and one-on-one activities based on differentiated learning needs and IEP goals.

• Participated in IEP meetings, parent conferences, and team discussions, contributing to student educational planning.,

• Observed, documented, and maintained accurate records of student academic progress, behavior, and social development, sharing updates with teachers and parents in accordance with school policies.

• Processed incoming and outgoing mail, ensuring accurate and timely distribution.

• Provided administrative support for daily office operations, including data entry, document preparation, filing, scanning, and record maintenance.

• Managed office supply inventory and placed orders as needed to support staff productivity.

• Answered and routed phone calls and inquiries professionally to appropriate personnel.

• Maintained organized filing systems to ensure easy access to records and documents.

• Supervised campers and ensured their safety during indoor/outdoor activities while planning and leading engaging games, arts and crafts, sports, and field trips.

• Developed strategies to promote social skills, teamwork, and conflict, resolution among campers.

• Communicated effectively with campers and parents to address concerns, questions, and behavioral needs.

• Maintained accurate records, including attendance, incident reports, and medical forms, and provided first aid or emergency support as needed

• Monitored campers during meals and snack times, ensuring proper hygiene, dietary guidelines, and safe behavior were followed.

• Developed PowerPoint presentations and assisted with assessments and projects to present research outcomes clearly and effectively.

• Accurately completed data charts, research questions, and structured assignments to demonstrate understanding of research materials.

• Analyzed information from multiple sources and compiled written reports, summaries, and research findings based on assigned topics.

• Conducted online research using academic and multimedia sources, including articles, databases, and educational videos, through the hats & Ladder platform.

• Processed customer transactions accurately using cash, debit, and gift cards while maintaining balanced cash drawer.
• Delivered high-quality customer service by assisting shoppers, resolving complaints, and guiding customers to appropriate department.
• Efficiently scanned and entered product codes for food and beverage items, ensuring fast and accurate checkout service.
• Maintained a clean organized checkout area and packed customer purchases efficiently.
• Supported store operations by restocking shelves and assisting team members during slower periods.
• Trained new cashiers on register procedures, customer service standards, and workplace policies.

• Processed customer transactions accurately and efficiently using cash, credit/debit cards, gift cards, and other payment methods.

• Delivered excellent customer service by greeting shoppers, answering product questions, and assisting with in-store needs.

• Maintained organized and clean checkout and sales areas while restocking shelves to ensure product availability.

• Folded merchandise, organized stockrooms, and assisted with inventory management to maintain a tidy and efficient store.

• Performed end-of-day cleaning duties, including mopping floors and ensuring the store was fully cleaned before closing.

• Prepared food items safely and efficiently, operating grills, fryers, and other equipment while maintaining speed and accuracy for take-out and dine-in orders.

• Delivered excellent customer service by greeting customers, addressing inquiries, resolving issues, and supporting smooth transaction processes.

• Maintained clean, organized, and safe work and dining areas, including sweeping, mopping, washing dishes, and general sanitation tasks.

• Stocked supplies and inventory to support smooth daily operations and efficient workflow.

• Demonstrated flexibility and teamwork by covering extra shifts during peak periods and supporting fellow employees as needed.