Shanice Moody
Broxton,GA
Summary
I have sixteen years of experience in customer service, high education, and corrections. My career goal is to obtain a position in the administrative field. I am flexible, self-motivated and people oriented with a demonstrated ability to handle diverse situations with dedication, focus, and a sense of humor when needed.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Residence Life Specialist for Student Success
South Georgia State College
10.2021 - Current
- Overlook the day to day operations in the residence halls
- Supervise the desk assistants and residential assistants
- Implement rules and policies for residential students to follow.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
Lab Technician
Smile Doctors
06.2021 - 10.2021
- I'm in charge of sterilization and I'm a lab technician
- I make sure all equipment is clean and ready for my team to give quality care to our patients
- I also work the x-ray machine when needed.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
Admissions Advisor / Support Specialist
South Georgia State College
08.2017 - 08.2020
- I process all paperwork in a timely manner making sure the students get in school on time
- I also handle personal information such as SS card and birth certificates
- Input data
- Enhanced overall student satisfaction by providing exceptional customer service and guidance throughout the admissions process.
- Worked with financial aid office to verify student's' applications and discuss payment options.
- Increased visibility of program offerings by representing our institution at various education conferences and events.
- Served as a positive ambassador for our institution by maintaining a professional demeanor and demonstrating genuine enthusiasm for the programs and services offered.
- Maintained positive relationships with students, faculty, alumni, and administration.
Assistant Store Manager
It's Fashion
05.2016 - 02.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Correctional Officer
COFFEE CORRECTIONAL FACILITY
04.2013 - 02.2015
- Duties include: providing security services to a male, minimum / medium security criminal offender facility; supervising approximately 350 inmates daily; conducting routine security checks, inmate accountability during count time; mass movement of inmates during chow calls; ensuring inmates maintain daily schedules such as medical appointments, educational and programs attendance; ensuring living conditions are sanitary; redirection of negative behaviors and encouraging inmates to participate with programs offered at Coffee Correctional Facility and to remain disciplinary free.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Cashier
WAL-MART SUPERCENTER
03.2007 - 03.2013
- Duties included: high level of responsibility managing cash transactions and deposits for daily purchases; ensuring proper inventory levels throughout the store, I had to maintain excellence customer service skills including appropriate paperwork; maintaining sanitary conditions throughout the store.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Secretary
SOUTH GEORGIA COLLEGE
08.2006 - 05.2008
- Duties included; providing my supervisor with notes for meetings with department heads; answering the phone with excellent customer service skills; making copies and faxing important paperwork throughout the college; keeping my office and all the filing cabinets neat and tidy.
Education
Criminal Justice/Crime Scene Investigations, Certificate Program -
Wiregrass Technical College
Douglas, GA05.2007
Bachelor Degree in Early Childhood Education -
Liberty University
Lynchburg, VA12.2024
High School Diploma -
Coffee High School
Douglas, GA05.2006
Skills
- Excellent customer service and organizational skills; cash management; professional working knowledge of Microsoft Office
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Emergency Response
- Pricing and Markdowns
- Mentoring and Coaching
- Sales Techniques
- Sales expertise
Certification
CPR certified
Timeline
Residence Life Specialist for Student Success
South Georgia State College
10.2021 - Current
Lab Technician
Smile Doctors
06.2021 - 10.2021
Admissions Advisor / Support Specialist
South Georgia State College
08.2017 - 08.2020
Assistant Store Manager
It's Fashion
05.2016 - 02.2017
Correctional Officer
COFFEE CORRECTIONAL FACILITY
04.2013 - 02.2015
Cashier
WAL-MART SUPERCENTER
03.2007 - 03.2013
Secretary
SOUTH GEORGIA COLLEGE
08.2006 - 05.2008
Criminal Justice/Crime Scene Investigations, Certificate Program -
Wiregrass Technical College
Bachelor Degree in Early Childhood Education -
Liberty University
High School Diploma -
Coffee High School
CPR certified
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