Shanice Hill
Mount Clemens
Summary
Experienced Credit Underwriter and Communication Specialist with 8+ years in underwriting, data entry, and claims management. Strong analytical skills in credit report evaluation and risk analysis, complemented by proficiency in Microsoft Office Suite. Seeking to transition into a Paralegal position in Family Law, committed to supporting fathers through custody and support challenges.
Overview
14
14
years of professional experience
Work History
Invoice Specialist
United Wholesale Mortgage
Pontiac
09.2025 - Current
- Processed high volumes of invoices accurately and efficiently.
- Performed data import, scanning, or manual keying processes to verify invoice accuracy.
- Responded to internal and external requests regarding invoice information as needed.
Customer Service Remote Agent
Turbo Tax Found-ever
12.2024 - Current
- Helping customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations
- Applying defined practices, procedures, and company policies to troubleshoot and resolve product and tax support customer inquiries
- Interacting with customers using strong written and verbal skills as well as deep customer empathy
Credit Underwriter /Communication Specialist
Rocket Mortgage
07.2019 - 05.2022
- Ability to confirm income with review and recalculation of paystubs, W2's, and self-employed tax returns for accuracy per guideline requirements.
- Performed risk analysis and made decisions about deficiencies found during the review process.
- Ability to read and analyze credit bureau reports.
- Perform a heavy volume of inbound and outbound phone duties, including contacting and transferring clients to appropriate parties, cold calling and setting appointments
Mail Carrier
United States Postal Office
Waterford
11.2017 - 12.2018
- Delivered mail to residences and business establishments along specified routes by walking and/or driving, using a combination of satchels, carts, cars, and small trucks.
- Reported any unusual circumstances concerning mail delivery, including the condition of street letterboxes.
Title Coordinator
Volkswagen/Dako Groups
Auburn Hills
08.2016 - 08.2017
- Review titles for errors, completeness, and compliance with applicable laws
- Coordinate with state agencies, DMV offices, and clients to resolve title issues
- Maintain records of all title transactions
- Verify lien holder information and ensure proper release of liens
- Prepare and submit required documentation for title transfers and registrations
Legal Assistant Secretary
Detroit Public Schools
Detroit
01.2012 - 12.2012
- Supported attorneys and school administrators with legal correspondence, filing, and scheduling.
Education
Bryant & Stratton College
Buffalo, NY02-2027
Skills
- Customer service
- Document preparation
- Critical thinking
- Legal research
- Time management
- Motion drafting
- Proficient in MS office
Timeline
Invoice Specialist
United Wholesale Mortgage
09.2025 - Current
Customer Service Remote Agent
Turbo Tax Found-ever
12.2024 - Current
Credit Underwriter /Communication Specialist
Rocket Mortgage
07.2019 - 05.2022
Mail Carrier
United States Postal Office
11.2017 - 12.2018
Title Coordinator
Volkswagen/Dako Groups
08.2016 - 08.2017
Legal Assistant Secretary
Detroit Public Schools
01.2012 - 12.2012
Bryant & Stratton College