Overview
Work History
Education
Skills
References
Timeline
Generic

Shanice Quezada

Orlando,Florida

Overview

10
10
years of professional experience

Work History

Permanent Make-Up Artist

Brow Wizard
01.2021 - Current
  • Demonstrated excellent customer service by providing detailed consultations with clients and treatment.

Esthetician

Hollywood Institute of Beauty Careers
08.2021 - 10.2021

Production Assistant

Province Mortgage Associates
01.2017 - 10.2019
  • Answered phone calls, directed inquiries to appropriate personnel, promptly responded to customer requests
  • Provided administrative support to management staff, including scheduling meetings, preparing agendas, taking minutes, and maintaining records
  • Maintained database of client contact information with accuracy and attention to detail
  • Scheduled and confirmed client appointments
  • Processed, drafted, and verified all necessary mortgage and closing documents.

Production Assistant

First Home Mortgage
05.2014 - 12.2016
  • Provided support to customers through answering questions and providing guidance
  • Scheduled and confirmed appointments for clients, customers, and supervisors
  • Conducted market research and analysis for referral sources and lead generation / business opportunities
  • Created and maintained a positive, productive work environment to ensure high employee morale and engagement
  • Coordinated with loan officers and underwriters to ensure smooth loan processing and timely closing
  • Assisted in the organization of loan documents for review and processing by Mortgage Loan Processors.

Education

Hope High School

Hollywood Institute of Beauty Careers - Casselberry
Casselberry

Skills

  • Scheduling and Calendar Management
  • Organized and Detail-Oriented
  • Experienced in Client Relationship Management
  • Document Processing and Verification - MS Word, Adobe, MS Office, Online Banking Systems
  • Exceptional Phone Etiquette Skills
  • Competitive Analysis & Office Innovation
  • Fluent in English & Spanish

References

Available upon Request

Timeline

Esthetician

Hollywood Institute of Beauty Careers
08.2021 - 10.2021

Permanent Make-Up Artist

Brow Wizard
01.2021 - Current

Production Assistant

Province Mortgage Associates
01.2017 - 10.2019

Production Assistant

First Home Mortgage
05.2014 - 12.2016

Hope High School

Hollywood Institute of Beauty Careers - Casselberry
Shanice Quezada