Shanice Reed
Customer Service
Chicago,IL
Summary
Proven track record in enhancing customer satisfaction and streamlining food preparation processes at White Castle, demonstrating exceptional customer engagement and food handling safety skills. Achieved commendable feedback for outstanding service, significantly boosting store reputation. Expert in managing high-stress situations and maintaining meticulous cleanliness, showcasing a perfect blend of interpersonal and technical abilities.
Overview
6
6
years of professional experience
Work History
Crew Team Member
White Castle
06.2023 - 06.2024
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Greeted customers at drive-thru and took food orders.
- Expedited food preparation processes by efficiently assembling orders according to established guidelines.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
House Keeper
Hotel Staffing Solutions
01.2020 - 06.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
Customer Service Representative
NORC at the University of Chicago
03.2018 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Updated account information to maintain customer records.
Education
High School Diploma -
05.2001 -
- Honoree of [Honor Name]
- Dean's List [Semester and Year]
- Awarded [Award Name]
- Honor Roll [Semester and Year]
- Professional Development: [Subject]
- Relevant Coursework: [Subject] & [Subject]
Skills
Customer Engagement
Timeline
Crew Team Member - White Castle
06.2023 - 06.2024
House Keeper - Hotel Staffing Solutions
01.2020 - 06.2023
Customer Service Representative - NORC at the University of Chicago
03.2018 - 01.2020
Simeon Career Academy - High School Diploma,
05.2001 -
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