SHANICE SHAMOY RICHARDS
South Portland,ME
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Panera Bread
10.2023 - Current
- Coordinated team schedules to optimize operational efficiency and staff coverage.
- Implemented process improvements resulting in enhanced service delivery and customer satisfaction.nce with company policies.
- As the food manager ensuring that food kitchen operations are of consistency no shortage of products.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Front Desk Agent
New Gens Hospitality Management
04.2022 - 12.2022
- Received visitors at the front desk by greeting, welcoming and directing them appropriately.
- Maintained files and records so they remained updated and easily accessible when needed.
- Sorted and distributed incoming mail and prepared outgoing mail (envelopes, packages, etc.).
- Answered the phone or redirected calls to appropriate departments.
- Made reservations for guests and handled guest service issues as needed.
- Monitored stocks of office supplies and reported when there were shortages.
Customer Service Representative / Marketing / Loan Officer
World Net Investment
01.2020 - 04.2022
- Maintained a positive, empathetic and professional attitude toward customers at all times.
- Provided accurate, valid and complete information about services the company offered to customers.
- Handled customer complaints, provided appropriate solutions and followed up to ensure resolution.
- Met with loan applicants to identify their needs and collect information for loan applications.
- Interviewed applicants to define financial eligibility and establish debt payment plans.
- Developed and implemented marketing strategies according to objectives and budget.
Education
High School Diploma -
Brown's Town Community College
Brown's Town, St. Ann01.2019
High School Diploma -
Brown's Town Community College
Brown's Town, St. Ann01.2015
Skills
- Customer Service
- Marketing
- Front Desk Operation
- Loan Services
- Interpersonal Skills
- Teamwork-oriented
Certification
- Certificate in Waitering (Distinction)
- School Leaving Certificate
Timeline
Assistant Manager
Panera Bread
10.2023 - Current
Front Desk Agent
New Gens Hospitality Management
04.2022 - 12.2022
Customer Service Representative / Marketing / Loan Officer
World Net Investment
01.2020 - 04.2022
High School Diploma -
Brown's Town Community College
High School Diploma -
Brown's Town Community College