Shanice Roberson
Bellflower,CA
Summary
Dedicated Inside Sales Representative with a strong track record in customer engagement and sales strategy. Known for building lasting customer relationships and enhancing team performance through collaboration and innovative problem-solving.
Overview
13
13
years of professional experience
Work History
Inside Sales Representative
Spectrum
lakewood, CA
02.2021 - 10.2024
- Engaged customers through calls to understand their service needs.
- Provided product information and pricing to potential clients.
- Managed customer inquiries and resolved issues promptly.
- Utilized CRM software to track customer interactions effectively.
- Conducted follow-up communications to ensure customer satisfaction.
- Assisted in training new hires on sales processes and tools.
- Collaborated with team members to improve sales strategies.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Maintained detailed records of customer interactions, orders and account status updates.
Customer Services Agent
Court Call
los Angeles
08.2017 - 05.2020
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Sales Assoicate
T-Mobile
Inglewood
04.2012 - 01.2017
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
Education
High School Diploma -
March Mountain High School
Moreno Valley, Ca 06-2006
Skills
- CRM software
- Product knowledge
- Sales strategy
- Lead generation
- Customer engagement
- Relationship management
- Sales strategies
- Conflict resolution
- Time management
- Customer relationship management
- Microsoft Suites
Timeline
Inside Sales Representative
Spectrum
02.2021 - 10.2024
Customer Services Agent
Court Call
08.2017 - 05.2020
Sales Assoicate
T-Mobile
04.2012 - 01.2017
High School Diploma -
March Mountain High School
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