Shanice Sanchez
Port Saint Lucie
Summary
To achieve family and personal goals. To understand more of the world and what I have learned. To maintain a happy and healthy life. Diligent Sales Associate with a solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets. Great passion and love for retail.
Overview
11
11
years of professional experience
Work History
Sales Associate
Zen Garden
06.2019 - 02.2025
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Developed loyal customer base by providing consistent, high-quality service.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Increased store foot traffic with innovative window display designs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Associate
T.J. Maxx
10.2016 - 06.2019
- Greeted everyone.
- Had a great relationship with all coworkers.
- Helped anyone in need.
- Organized clothes in fitting room and delivered clothes back to sales floor.
- Enjoyed every day and every second and had fun.
- Knew the importance of the ICARE technique, making sure there was no shop lifting activity.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Barista
Windham Hotels
03.2017 - 03.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
Celebration Specialist
ABC Fine Wine & Spirits
04.2016 - 07.2016
- Maintained a positive attitude.
- Made sure every guest had what they needed.
- Looked up products for guests.
- Dusted and fronted products.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Housekeeper
Jupiter Medical Center
04.2016 - 04.2016
- Provided patients with fresh, clean linen. Made the beds as well.
- Dusted, mopped, scrubbed the toilet and refilled anything that was necessary
- Sanitized most frequent touched places.
- Greeted everyone with a smile and asked if they needed anything to be done.
Sales Associate
Petco-Jupiter, FL
03.2015 - 11.2015
- Working the cash register.
- Cleaning animal habitats.
- Working with employees.
- Answering phone calls.
- Scheduling grooming appointments.
- Straighten products.
- Clean/dust work areas.
- Customer service.
Crew Member
Wendy's-Jupiter, FL
02.2014 - 04.2014
- Working the cash register.
- Maintaining a clean work environment.
- Clean dining area.
- Bagging food.
Education
High School -
William T. Dwyer High School
Jupiter05.2014
Skills
- Loyalty to crew ensures obeying orders and following instructions
- Dependability ensures hard working, trust, and worthiness
- Positive attitude about position ensures accomplished goals and completed work
- A creative, artistic mind with imagination and possibility
- Exceptional customer service
- Goal oriented
- Cash handling
- Cash register operation
- Stocking and receiving
- Sales expertise
- Store opening and closing
- Time management
Languages
English
Full Professional
German
Elementary
Timeline
Sales Associate
Zen Garden
06.2019 - 02.2025
Barista
Windham Hotels
03.2017 - 03.2017
Sales Associate
T.J. Maxx
10.2016 - 06.2019
Celebration Specialist
ABC Fine Wine & Spirits
04.2016 - 07.2016
Housekeeper
Jupiter Medical Center
04.2016 - 04.2016
Sales Associate
Petco-Jupiter, FL
03.2015 - 11.2015
Crew Member
Wendy's-Jupiter, FL
02.2014 - 04.2014
High School -
William T. Dwyer High School
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