Summary
Overview
Work History
Education
Skills
Timeline
Shanice Sanderfer

Shanice Sanderfer

Hope Mills,NC

Summary

Professional Dispatcher with experience in office administration, adept at managing daily operations and ensuring efficient communication. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in multitasking, problem-solving, and maintaining organized records, bringing reliability and results-driven mindset to every task.

Overview

5
5

Business development

Work History

Dispatcher

Copiers Plus
05.2024 - 02.2025
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Assisted in resolving customer complaints and grievances.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Answered phone calls and responded to customer emails.
  • Scheduled and organized delivery routes.
  • Scheduled deliveries and pickups according to customer needs.

Business Development Supervisor

Rick Hendrick Toyota
03.2019 - 05.2024
  • Participated actively in ongoing professional development initiatives; proactively sought out training programs that would enhance skillset as a Business Development Supervisor.
  • Trained and mentored junior team members to enhance their skills and contribute effectively to the company''s goals.
  • Experience of new hires onboarding.
  • Respond to customer’s inquiries via phone and email.
  • Troubleshoot customer issues and provide technical support.
  • Maintained administrative tasks involving installation and customer satisfaction.
  • Organized cold calling program to increase department revenue base.
  • Assist with unruly customers.
  • Work multiple stores in the networks group
  • Complaint management paperwork and task given by the manager on duty. Including not limited to data entry, customer service
  • Performed supplier risk evaluations and supported regulatory inspections.

Education

High School Diploma -

Southview High School, Hope Mills, NC
07-2015

Skills

  • Customer Engagement
  • Detail-Oriented Data Management
  • Analytical Decision-Making
  • Engaged Listening
  • Skilled in Dispatch Software Operations
  • Event Coordination Expertise

Timeline

Dispatcher - Copiers Plus
05.2024 - 02.2025
Business Development Supervisor - Rick Hendrick Toyota
03.2019 - 05.2024
Southview High School - High School Diploma,

Similar Profiles

CREATE PROFILE
Shanice Sanderfer