Shanice Sewell
Fayetteville,United States
Summary
Skilled professional with 6+ years’ experience in Local government, 1 of which was managing a £6 million budget and leading a team of 6 in maximizing the income of the organization through various projects. My goal-oriented nature has helped me to successfully meet targets.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Leasing and Resident Associate
Corvias Military Living
03.2023 - Current
- Manage Leasing ad resident services for 1600 properties.
- Effectively and accurately convey benefits of residing in Corvias community by maintaining in-depth knowledge of Corvias product, market-ready inventory, residential market conditions, and competitor communities.
- Achieve revenue goals by demonstrating values of community features as they relate to customer's unique needs and showing variety of market-ready homes available to close sale while adhering to company policies and fair housing guidelines.
- Build and maintain positive relationships with residents by promptly and thoroughly responding to resident concerns, questions, and requests while adhering to company policies and fair housing guidelines.
- Perform resident move-in, move-out, and eviction processes, including all associated inspections, notifications, and paperwork.
- Perform basic accounting and collections activities; maintain tenant ledger to track all revenue and expense associated with each lease agreement.
- Promote high quality living environment by monitoring resident compliance with community policies, including enforcing standards and educating residents about policies, as needed.
- Ensure residents receive timely information about community events, programs, and initiatives. Achieve retention goals by proactively informing residents about lease renewal options and cross-community relocation opportunities; execute lease renewal process.
- Project positive image of community by reporting defects and spot cleaning tour path, common areas, model and available units.
- Accurately and thoroughly process applications for residency, prepare lease agreements and occupancy-related paperwork.
- Provided crisis management and intervention during emergency situations.
Senior Income Maximisation Officer
London Borough of Lambeth
09.2020 - 04.2022
- Assist in ensuring customer service requests, enquiries and complaints are responded to within target times
- Provide day to day guidance and support to team members
- Coordinate turnaround of void properties including residential empty homes, garages, and commercial sites for 16000 assets.
- Manage void spend against budget
- Coordinating input of other teams to meet target turnaround times
- Ensuring records are updated and accurate.
- Ensure team performance and manage performance against KPI.
- Liaise with stakeholders.
- Manage contracts and related documentation according to strict standards
Housing Officer
Neighbourhood, London Borough of Lambeth
02.2018 - 09.2020
- Worked with Tenants & Residents Associations to maximise their effectiveness
- Monitoring quality of services provided on estates
- Enforce tenancy conditions incl
- Anti Social Behavior in compliance with ASB policy, ASB Crime and Policing Act
- Equalities Act and other relevant legislations
- Processed successions and assignments in accordance with relevant Housing Acts
- Manage Void properties, incl CORE updates, starting introductory tenancies, supporting care leavers
- Extraction and presentation of information on performance of contractors.
Estates Administrator
London Borough of Lambeth
12.2016 - 02.2018
- Local Government based in the city of London
- Chairing and recording minutes of contract meetings
- Ensure adequate monitoring systems are established and maintained to keep up to date records
- Managing/monitoring performance of Estate contractors
- Produce system driven reports that measure compliance and performance against management targets and KPIs
- Monitoring spends against monthly/annual forecast and budget
- Raise purchase orders and input invoices with and approval limit of 3.4 million
- Carry out routine data and compliance reconciliations to further maintain data integrity.
Education
BTEC -
Croyden College
London, UK06.2015
Skills
- Leadership Experience
- Communication
- People Skills
- Staff Management
- Staff Coordination
- Team Collaboration
- Contractual Obligations
- Problem Solving
- Collaborative Talents
- Customer Service
- Public Speaking
- Project Management
- Administer Budget
- Lead Conversion
- Recruitment and Marketing Techniques
Certification
Advanced, AED and First Aid Certification (07/2022)
Introduction to Project Management
Timeline
Leasing and Resident Associate
Corvias Military Living
03.2023 - Current
Senior Income Maximisation Officer
London Borough of Lambeth
09.2020 - 04.2022
Housing Officer
Neighbourhood, London Borough of Lambeth
02.2018 - 09.2020
Estates Administrator
London Borough of Lambeth
12.2016 - 02.2018
BTEC -
Croyden College
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