Shanice S. Henry
Concord,NC
Summary
An Human Resources professional with an interest in HR Policy Implementation, Recruitment; and Employee Onboarding and Orientation, seeking a breakout HR Admin role. Keen to deploy a customer-centric background and a Bachelor of Arts in Communications to support and guide the wider HR function in ensuring rigorous and best practice regulatory compliance while energizing the employee experience. Committed to fostering a culture of employee engagement to drive retention, performance levels and administrative standards to position a company as an Employer of Choice.
Overview
7
7
years of professional experience
Work History
Program Coordinator
North Carolina Department of Transportation
Charlotte, NC
03.2023 - Current
- Establishing the benchmarks of superior program management and administration, meeting all performance targets, schedules and deliverables timetables, I successfully:
- Review key program objectives while promoting a team understanding of service and operating level requirements, establishing program deliverables and KPIs.
- Coordinate and align internal teams to a uniform vision of project and program success.
- Develop partnerships with community partners and internal stakeholders to enhance the public's perception of public transportation services and programs.
- Spearhead DEI initiative implementation to promote a culture of belonging and employee engagement.
- Innovate efforts to involve local business and minority groups involvement in program implementation; measuring success against key targets and anticipated outcomes.
Program Coordinator
South Carolina Department of Transportation
Columbia, SC
10.2021 - 02.2023
- Mandated to implement minority and small business involvement in capital projects, I was responsible for:
- Developing workshops and networking opportunities to engage potential community partners, focusing on economic growth, collaborative projects and access to public contracts.
- Preparing program performance reports for the senior leadership team, highlighting compliance to strategic target objectives.
- Onboarding new partners to the department's programs, addressing and resolving initial challenges.
- Engaging with new program members to ensure seamless adoption and implementation of the department's policies and operating procedures.
Human Resources Specialist (Recruitment)
Addison Group Inc
Columbia , SC
06.2021 - 08.2022
- Guiding employees and operating officials on effective utilization of merit promotion and career development programs.
- Guided employees and operating officials on the effective use of delegated examining program.
- Prepared, reviewed, and updated vacancy announcements/other automated staff acquisition systems in compliance with OPM requirements.
- Reviews and validates job analysis, crediting plans, and appropriate rating and ranking factors in collaboration with program managers and other program areas such as; Program Execution Office (PEO) and Talent Assessment and Evaluation (TA&E) teams to ensure the most effective and efficient approach to meet customer requirements.
- Conducts qualifications analyses for all types of positions filled. Analyses are based on an expert knowledge and application of the qualification standards and an understanding and review of selective factor requirements, position descriptions, agency and federal regulations references and precedents, as well as the knowledge, skills, and abilities required by the position. Prepares promotion and placement products, and issues promotion/referral certificates. Reviews and audits all certificates.
Mobile Expert
T-MOBILE
Columbia, SC
08.2021 - 10.2022
- The international telecommunications leader operating the third largest wireless network in the US with over 84 million customers
- Demonstrating team leadership; overseeing training with a focus on business development and market penetration and adopting a lead from the front approach, I:
- Monitored market activities, trends and competitor movements to develop growth focused sales strategies; identifying opportunities and building client sales funnels.
- Defined personal and team revenue targets; developing performance focused KPIs.
- Positioned T-Mobile service offerings to potential clients; aligning solutions with requirements.
- Drove demand generation activities to position the end-to-end sales process.
- Spearheaded team coaching and mentorship, training on customer relations and sales techniques.
- Maintained responsibility for providing new hire onboarding training
- Championed stellar levels of account relationship management; collaborating with wider team to ensure post-sale implementation and service adoption success.
Customer Service Representative
LOWES
Columbia, SC
09.2017 - 04.2019
- Elevating the brand aesthetic and helping drive regional business development and brand recognition, key responsibilities revolved around:
- Leading superior customer-facing relationship management; consulting with clients on product selection, use and prices.
- Maintaining an awareness of home renovations trends and market activities while coaching and mentoring retail associates on customer service and consultative selling.
- Ensuring store and merchandise presentation standards meet and exceed corporate expectations.
- Collaborating with senior leadership team to design and execute sales and branding strategies.
- Supporting all front-of-house store associates; providing ongoing training and technical assistance.
- Supervising store personnel; monitoring time and attendance to ensure seamless payroll administration.
- Conducting onboarding sessions to train new hires on company policies and procedures.
- Responding to and resolving customer service issues; ensuring client retention and overall satisfaction.
Education
Bachelor of Arts in Mass Communications -
Claflin University
12-2021
Skills
- Operations Management
- Employee Engagement
- Administrative Management
- Report Preparation
- Customer Service
- Regulatory Compliance
- Team Scheduling
- Stakeholder Relations
- File Management
- Team Training
- Sales Management
- Program Coordination
- DEI
- Sales
- Social Media Management
- Community Engagement
- Workshop Development
- Brand Management
- Program Management
- Resource Management
- Strategic Planning
- Staff Development
- Office Administration
- Human resources understanding
- Written Communication
- Adaptability
- Decision-Making
- Team building
- Relationship Building
- Team Collaboration
- Personnel Management
- Program Requirements
- Issue Resolution
- Professionalism
- Business Management
- Multitasking
- Production Staff Coordination
- Goal Setting
- Problem-solving aptitude
- Analytical Thinking
- Data Verification
- Organizational Skills
- Program Development
- Policy and procedure improvements
- Customer service experience
- Broadcasting Equipment
- Performance standards and analysis
Community Participation
I am actively involved in a number of community support activities, serving as a volunteer with the Wesley Foundation, outreach initiatives of local churches, and various after-school programs.
Skill Sets
- Operations Management
- Employee Engagement
- Administrative Management
- Report Preparation
- Customer Service
- Regulatory Compliance
- Team Scheduling
- Stakeholder Relations
- File Management
- Team Training
- Sales Management
- Program Coordination
- DEI
- Sales
- Social Media Management
- Community Engagement
- Workshop Development
- Brand Management
- Interpersonal Skills
- Team Building
- Human Resources
- Data Entry
- Excel
- Microsoft
References
Formal References Will Be Provided Upon Request
Affiliations
- Community Service -LENOX ROAD Baptist Church
Accomplishments
-A-B HONORS -CLAFLIN UNIVERISTY
-COMMISSIONER'S RECOGNITION AWARD FOR COMMITMENT TO EXCELLENCE -NCDOT
References
References available upon request.
Timeline
Program Coordinator
North Carolina Department of Transportation
03.2023 - Current
Program Coordinator
South Carolina Department of Transportation
10.2021 - 02.2023
Mobile Expert
T-MOBILE
08.2021 - 10.2022
Human Resources Specialist (Recruitment)
Addison Group Inc
06.2021 - 08.2022
Customer Service Representative
LOWES
09.2017 - 04.2019
Bachelor of Arts in Mass Communications -
Claflin University
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