Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanice Smalls

Hartsville,SC

Summary

I'm able to prioritize, plan and project work but at the same time be flexible to changes at any moment. Authorized to work in the US for any employer Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Share the care sitter

Mcleod Health
09.2021 - Current
  • Observes confused patients at risk for harm to self or others.
  • Observes patients who are under suicide protection precautions.
  • Protects patient confidentiality.
  • Demonstrate continued professional growth.
  • Provide environment that demonstrates caring, compassion and respect for all patients’ families and visitors.
  • Contribute to growth and performance of the department.
  • Utilizes appropriate health and safety equipment to protect both patient and staff.
  • Consistently handles customer complaints promptly and effectively when problems are encountered.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Customer Service Representative

Alorica
01.2021 - 05.2021
  • Help customer who are working on their return with both product/software inquiries.
  • Performed with tax software questions and calculations.
  • Increased all entails of shop and buy.
  • Help download and install, getting started, print & file, and light tax 101 segment scopes.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.

Front Desk Clerk

RAMADA INN by Wyndham
06.2020 - 09.2020
  • Performing all check-in and check-out tasks.
  • Manage over 10 customer calls and walk-ins per day.
  • Informing customers about payment methods and verifying their credit card data.
  • Greets, registers, and assigns rooms to guests. Issues room key and gives directions.
  • Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.
  • Keeps records of room availability and guests' accounts.
  • Computes bill, collects payment, and makes change for guests.
  • Makes, confirms, and cancels reservations.
  • Must be knowledgeable of all in-house services and be able to assist customers when questioned.
  • Room directions along with hotel outlets along with hours of operation must be explained to all customers.
  • Welcome guests upon their arrival and assign rooms.
  • Provide information about our hotel, available rooms, rates and amenities.
  • Respond to clients’ complaints in timely and professional manner.
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
  • Upsell additional facilities and services, when appropriate.
  • Maintain updated records of bookings and payments.

Cashier

McDonald's
08.2014 - 06.2015
  • Greeted customers entering store and responded promptly to customer needs
  • Built relationships with customers to encourage repeat business
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Addressed customer needs and made product recommendations to increase sales
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy
  • Manage over 30 customer per day.
  • Tallied cash drawer at beginning and end of each work shift.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Bachelor of Arts - Human Services

Southern New Hampshire University
New Hampshire, OH
08.2025

High School Diploma - undefined

Hartsville High School
2016

Skills

  • Problem-Solving
  • Interpersonal Skills
  • Problem-Solving abilities
  • Communication
  • Multitasking
  • Organizational Skills
  • Discipline
  • Dependable
  • Fast learner
  • Customer Service
  • Fast pace
  • Microsoft Word

Timeline

Share the care sitter

Mcleod Health
09.2021 - Current

Customer Service Representative

Alorica
01.2021 - 05.2021

Front Desk Clerk

RAMADA INN by Wyndham
06.2020 - 09.2020

Cashier

McDonald's
08.2014 - 06.2015

Bachelor of Arts - Human Services

Southern New Hampshire University

High School Diploma - undefined

Hartsville High School

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Shanice Smalls