SHANICE WARE
PHOENIX
Summary
HR professional with deep knowledge in employee benefits administration and compliance. Proven track record in optimizing benefit programs, enhancing employee satisfaction, and ensuring regulatory adherence. Strong focus on team collaboration, adaptability to changing needs, and achieving measurable results. Skilled in benefits analysis, vendor management, and strategic planning, with reputation for reliability and effective communication. Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems. Astute professional providing benefits support in fast-paced corporate settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
HR BENEFIT SPECIALIST
Maricopa County
07.2025 - Current
- Streamlined HR processes, boosting efficiency and employee satisfaction.
- Resolved employee conflicts, improving workplace harmony and productivity.
- Assisted employees navigating retirement through Arizona State Retirement System or Public Safety Personnel Retirement System
- Managed court orders such as Qualified Medical Child Support Orders
- Assisted employees applying for Medicare with form such as CMS-L564
- Maintained comprehensive employee records and compliance documentation, ensuring accuracy and adherence to regulatory standards.
- Maintained up-to-date compliance records and conducted regular audits, ensuring adherence to labor regulations and minimizing legal risks. (HIPAA, FMLA, ADA, FLSA,etc)
- Coordinated open enrollment processes, ensuring compliance with federal regulations and organizational policies.
- Managed vendor relationships, negotiating terms to optimize service delivery and cost-effectiveness of benefits plans.
- Led initiatives to educate employees about wellness programs, promoting healthier lifestyles within the workforce.
HR ASSISTANT
Amazon
06.2024 - 03.2025
- Managed employee records and maintained compliance with HR policies and procedures.
- Coordinated recruitment activities, including job postings and candidate screenings.
- Supported performance management initiatives by tracking employee evaluations and feedback.
- Facilitated internal communications to ensure alignment on HR initiatives and policies.
- Provided guidance to employees regarding benefits, payroll, and company policies.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
OPEN ENROLLMENT SPECIALIST II/Project Manager
Automated Data Processing, ADP
04.2019 - 01.2023
- Supported on average 30-75 ADP clients annually that purchased dedicated open enrollment support for employees’ insurance and annual benefit elections
- Fostered and created client relationships through meetings and virtual learning sessions
- Built and analyzed different client benefit plans and scenarios to ensure adequate client setup via ADP human management system
- Dispatched service requests to appropriate connection team(s) to coordinate handling of open enrollment electronic files
- Collaborated with different teams and departments to ensure clients are acclimated to support model and procedures after closing of project
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Coordinated open enrollment processes, ensuring compliance with regulatory requirements and company policies.
- Managed benefits inquiries, providing timely and accurate information to employees regarding coverage options.
- Maintained up-to-date knowledge of regulatory changes, adapting processes to ensure compliance with relevant laws and guidelines.
CLIENT SUPPORT SPECIALIST II
Automated Data Processing, ADP
03.2018 - 04.2019
- Supported ADP’s clients with managing their employee’s benefits, talent, and performance data and operations
- Assisted clients and other departments with Affordable Care Act filing instructions and tax guidelines specified through the IRS and implemented through ADP’s software
- Collaborated with different teams and departments within the company to foster a more seamless client experience
- Participated and withheld leadership roles in company sponsored chapters geared towards overall innovation in the workplace and community.
- Served as domain expert for human capital analytics and related activities.
- Coordinated closely with payroll team to ensure seamless integration between payroll and other human resources functions within the organization.
- Managed full-cycle recruiting processes, ensuring timely and effective candidate sourcing and selection.
- Supported clients with ATS and Performance Management Experience through HRIS training and implementation
TRAINER
Concentrix Corporation
06.2015 - 02.2018
- Facilitated learning for product support, enhancing trainee understanding and performance.
- Conducted mock calls to improve call flow structure, boosting trainee confidence.
- Addressed system issues, coordinating with back-end teams for effective resolutions.
- Developed tools and activities to support diverse learning styles, improving training outcomes.
- Fostered a collaborative training atmosphere, enhancing learner engagement and promoting diverse learning styles for improved knowledge retention.
- Implemented structured mock call sessions, significantly improving trainees’ call handling skills and boosting customer satisfaction.
- Analyzed common system errors, streamlining communication with the back-end team and reducing issue resolution times.
TEAM MANAGER
Swoosh Support, Concentrix Corporation
06.2014 - 05.2015
- Managed attendance, scheduling, and productivity for Product Support agents supporting inbound contacts
- Processed and managed Payroll for over 200+ employees
- Interviewed and hired employees that suited job description and criteria
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Aligned team goals and objectives with organizational strategy, aiding business growth
- Facilitated meetings to communicate team performance goals and results
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Established key performance indicators to monitor team effectiveness and drive continuous improvement efforts.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
FRAUD SPECIALIST (SECOND LINE OF SUPPORT)
Macy’s
02.2013 - 04.2014
- Handled escalated inbound and outbound calls for customers needing additional assistance
- Issued write-ups and/or off-boarding for any employees out of conduct with rules provided by business’ handbook
- Utilized tools and resources at hand to assist with order inquiries, transfer contacts, and product information
- Captured appropriate feedback from consumers calling in and relayed such information accordingly to designated department
- Assisted elite shoppers and Employee accounts with special processes and procedures
- Researched suspicious patterns and ongoing trends with consumer credit cards, gift cards, and online orders
- Handled escalated calls where consumers requested supervisor support
- Utilized tools and resources at hand to ensure fraud prevention within store and online issue(s)
- Analyzed large amounts of data to find patterns of fraud and anomalies
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
Education
Marcos De Niza High School
Tempe, AZ05.2012
Skills
- Customer Service
- Leadership
- Microsoft Office
- Problem Solving
- Training
- Recruiting
- Interviewing
- Technical Support
- Management
- Insurance
- Event Planning
- Data Entry
- Benefits Administration
- ACA Compliance
- Fraud Prevention
Certification
- SHRM-CP
- Mar 2025 - Mar 2028
Timeline
HR BENEFIT SPECIALIST
Maricopa County
07.2025 - Current
HR ASSISTANT
Amazon
06.2024 - 03.2025
OPEN ENROLLMENT SPECIALIST II/Project Manager
Automated Data Processing, ADP
04.2019 - 01.2023
CLIENT SUPPORT SPECIALIST II
Automated Data Processing, ADP
03.2018 - 04.2019
TRAINER
Concentrix Corporation
06.2015 - 02.2018
TEAM MANAGER
Swoosh Support, Concentrix Corporation
06.2014 - 05.2015
FRAUD SPECIALIST (SECOND LINE OF SUPPORT)
Macy’s
02.2013 - 04.2014
Marcos De Niza High School