Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Shanice Webb

Hampton,VA

Summary

To obtain a career with a company that will benefit me from my previous work experience as well as provide with the knowledge I need to success within the company

Retail professional with focus on delivering high-quality customer service and efficient store operations. Brings valuable experience in managing inventory, assisting customers, and maintaining store standards. Known for excellent teamwork and adaptability to changing store needs. Reliable in achieving operational goals while fostering collaborative work environment.

Overview

27
years of professional experience

Work History

Self-employeed

Cosmetologist
03.1998 - Current

Job overview

  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Implemented creative marketing strategies that attracted new clients while retaining existing ones.
  • Suggested treatments and styles to suit customer appearance and fashion choices.

Family Dollar

Store Associate
04.2023 - 10.2024

Job overview

  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Hampton City School Transportation

School Bus Attendant
02.2016 - 06.2018

Job overview

  • Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation..
  • Maintained a clean and organized bus environment, contributing to a positive experience for all passengers.
  • Organized seating arrangements to maximize efficiency during boarding and disembarking processes.
  • Worked with bus driver and parents to meet specialized needs of passengers.
  • Enforced [State] safety guidelines for passenger transportation to keep children safe and driver free of distraction.
  • Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.

Macy’s

Support Team Associate
06.2014 - 03.2016

Job overview

  • Streamlined support processes for increased efficiency and faster response times.
  • Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
  • Identified trends in customer feedback to proactively address potential issues before they escalated.

  • Demonstrated exceptional adaptability and flexibility in handling a diverse range of customer inquiries, ensuring all customers received personalized support tailored to their needs.

Hampton City School Transportation

School Bus Attendant
09.2012 - 06.2014

Job overview

  • Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
  • Conducted regular safety checks on the bus, identifying potential issues and coordinating repairs with maintenance teams.
  • Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
  • Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
  • Developed strong relationships with students, fostering trust and promoting a sense of community during daily commutes.

The Resource Group C/O Apple

Technical Support Advisor
05.2010 - 08.2012

Job overview

  • Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
  • Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service calls by [Number]%.
  • Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
  • Collaborated with cross-functional teams to identify recurring technical issues, resulting in improved product quality.
  • Improved overall user experience by providing personalized assistance based on individual client needs.
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.

West Telemarketing

Customer Service Representative
01.2005 - 03.2010

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in training programs to enhance product knowledge and customer service skills.

TeleTech

Customer Service Representative
07.2001 - 12.2005

Job overview

  • Helping customers activate their Sprint Cell Phones
  • Helping customers understand their cell phone bills
  • Helping Sprint migrate their customer’s account to Nextel’s billing systems

Education

Bethel High School
Hampton, VA

Advance Diploma
06.2003

University Overview

Walden University
Minneapolis, MN

Bachelor of Science from Psychology
06-2026

University Overview

Skills

  • Social skills
  • Friendly communication
  • Active listening
  • Licensed cosmetologist
  • Clear communication
  • Patience and empathy
  • Punctuality
  • Retail transactions
  • Sales and retail experience
  • Social skills development
  • Emotional support

Interests

  • Gym Workouts
  • Dancing
  • I participate in low-impact exercises to strengthen core muscles
  • Music
  • Crafting and DIY Projects
  • Interior Design
  • Fashion
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Youth Development Programs
  • Cooking
  • Learning new cooking techniques and expanding my culinary skills
  • I enjoy cooking for friends and family gatherings
  • I like trying new recipes and food trends
  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • Camping

Timeline

Store Associate
Family Dollar
04.2023 - 10.2024
School Bus Attendant
Hampton City School Transportation
02.2016 - 06.2018
Support Team Associate
Macy’s
06.2014 - 03.2016
School Bus Attendant
Hampton City School Transportation
09.2012 - 06.2014
Technical Support Advisor
The Resource Group C/O Apple
05.2010 - 08.2012
Customer Service Representative
West Telemarketing
01.2005 - 03.2010
Customer Service Representative
TeleTech
07.2001 - 12.2005
Cosmetologist
Self-employeed
03.1998 - Current
Bethel High School
Advance Diploma
Walden University
Bachelor of Science from Psychology
Shanice Webb