SHANICE WILLIAMS
Portsmouth,VA
Summary
U.S. Navy Veteran leveraging over 6 years as a proven leader and manager able to multi-task missions, projects, and programs placing the right personnel and resources as needed to meet internal and external requirements. Possess a comprehensive background in operations management, program analysis, strategic planning, process improvement, resource management, team building, problem-solving, and cross-functional leadership. Experienced in identifying human resource opportunities to support and enhance companywide goals and initiatives while continuously providing recommendations for implementation and improvement. Proven ability to combine vision, ingenuity, and strong business acumen with well-developed project management and leadership qualities to support organizational effectiveness, reach, and overall expansion. Strong knowledge of office administration, common human resources operations and In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Focused on keeping systems updated and facilitating positive employee relations.
Overview
9
9
years of professional experience
Work History
Help Desk Support Technician
SAIC
Norfolk, VA
06.2021 - Current
- Operates as the initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems and or applications
- Assist end users/customers in resolving their technical issues accurately and promptly
- Takes detailed notes of problems the user is experiencing and determines steps that should be taken to resolve the issue
- Remotely accesses user’s computers and makes changes to their systems and settings by navigating around application menus and other various tasks to fix issues
- Strong understanding of Active directory
- Patched software and installed new versions to eliminate security problems and protect data.
- Provided primary customer support to internal and external customers.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Answered 1000 incoming calls from residential and small business customers on outlook and internet connectivity complications
Logistics Specialist
U.S. Navy Reserve
Yorktown, VA
04.2021 - Current
- Maintain accountability for over $58M worth of equipment, to include sensitive equipment resulting in zero loss
- Performs duties involving inventory, request, receipt, storage, issue, accountability, and supply transactions
- Coordinated, maintained, and implemented assigned projects, developed actions, systems, procedures and guidelines for supply discipline
- Monitor and control recourses to prevent overspending of U.S Navy allotted funding
- Use and maintained Government Purchase Card (GPC)
- Match purchase orders with invoices and recorded necessary information
- Serves as cargo handler providing expeditionary air, surface, terminal and fuel support globally in support of contingency operations and humanitarian assistance
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
Aviation Support Maintenance Technician
U.S. Navy
Virginia Beach, VA
04.2018 - 04.2021
- Facilitated maintenance for $50M of unique and complex aircraft and aircraft parts resulting in zero loss in 3 years
- Ensured that each worker was properly equipped with adequate tooling and parts inventoried to complete assigned tasks
- Focused on maintaining high levels of accuracy and efficiency, received a Good Conduct Medal
- Participated in weekly high-level discussions with senior management regarding aircraft maintenance and delegated daily mandates to my team
- Balanced available resources and manpower within the work center to complete maintenance and repairs on squadron aircraft and aircraft components
- Planned and forecasted production of maintenance operations for two work centers, mastering new technology vital to interpreting electrical sketches, blueprints, and diagrams
- Managed work center safety program and lead multiple audits with 100% precision, applying security and loss measures to ensure serviceability of all electrical systems and subsystems
- Tracked and recorded serial gearbox and engine/engine parts, updated, and maintained appropriate records for maintenance; utilized safety practices and procedures
- Direct oversight of the Local Asset Management System (LAMS), as set forth by the Naval Aviation Maintenance System (NAMP)
- Served as a mail orderly, safely transporting personal and classified mail for a division of 98 personnel.
Human Resources Specialist
U.S. Navy
Norfolk, VA
02.2015 - 03.2018
- Provided personnel and administrative management for a 250 personnel organization
- Developed orientation, training, and counseling/mentorship programs
- Managed personnel placement, accountability programs, and personnel records
- Administered human resources policies and programs, balancing employee advocacy, and business operating needs
- Overhauled training plan for new employees that amplified company capabilities by 30% and resulted in numerous 90% and above employee certification test scores
- Pioneered standardized process for personnel record tracking system and streamlined process from 1 week to 1 day which enhanced department efficiency by 50%
- Collaborated with 110 managers across the organization and trained employees on 1.4K core tasks which resulted in 12 annual promotions
- Documented and implemented best practices, processes, and procedures resulting in increased efficiency and performance metrics
- Implemented process improvement for travel tracking system streamlining the approval process while simultaneously reducing downtime and wasted funds
- Implemented processes and procedures to improve reliability to the shipboard accountability systems and equipment all while focusing on the important manpower studies in relation to human resource
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
Education
Bachelor of Science - Human Resource Management
Old Dominion University
Norfolk, Va05.2023
Skills
- Maintaining Files
- Effective Planning
- Talent management
- Administrative support
- Staff education and training
- Technical Support
- Computer literacy
- Business administration
- Time Management
Additional Information
- ACTIVE SECRET SECURITY CLEARANCE
- AWARDS AND HONORS
Navy and Marine Corps Achievement Medal
Navy Expeditionary Medal
National Defense Medal
Global War on Terrorism Service Medal
Good Conduct Award (2)
Timeline
Help Desk Support Technician
SAIC
06.2021 - Current
Logistics Specialist
U.S. Navy Reserve
04.2021 - Current
Aviation Support Maintenance Technician
U.S. Navy
04.2018 - 04.2021
Human Resources Specialist
U.S. Navy
02.2015 - 03.2018
Bachelor of Science - Human Resource Management
Old Dominion University