Summary
Overview
Work History
Education
Skills
Timeline
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Shanice Wilson

Charlotte,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Mail Carrier

USPS
Charlotte, NC
01.2024 - Current
  • Collected signatures from recipients of registered mail items.
  • Verified accuracy of addresses before delivering packages.
  • Checked incoming mail for proper postage and correct names and addresses.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Delivered products to customer locations on time.
  • Maintained schedule of class assignments to meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.

Coordinator's Assistant

Frito-Lay
Charlotte, NC
04.2018 - 12.2023
  • Managed office supplies inventory to ensure adequate stock levels are maintained at all times.
  • Organized and maintained a filing system for documents and reports.
  • Proofread documents prior to submission to ensure accuracy of content.
  • Coordinated travel arrangements including flights, hotels, car rentals. for the Coordinator's business trips.
  • Compiled data from various sources to create detailed reports for the Coordinator.
  • Greeted guests upon arrival at the office premises and ensured they were comfortable throughout their stay.
  • Created purchase orders to facilitate procurement of necessary items required by the Coordinator's department.
  • Analyzed customer feedback to identify areas of improvement within the organization's services.
  • Developed weekly reports summarizing activities completed by the Coordinator's team.
  • Scanned incoming mail into digital format for easy storage within internal databases.
  • Maintained an accurate recordkeeping system of all communication with external stakeholders.
  • Prepared presentations, agendas, and other materials for meetings as requested by the Coordinator.
  • Organized team events to promote a positive work environment.
  • Resolved customer complaints in a timely manner while upholding company standards.

Customer Service Cashier

Food Lion
Charlotte, NC
01.2018 - 09.2018
  • Maintained accurate records of transactions using the point-of-sale system.
  • Assisted customers with locating merchandise within the store.
  • Verified that all coupons were valid prior to processing them into the system.
  • Operated cash registers to process payments for goods and services.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Processed credit card transactions accurately and efficiently.
  • Balanced cash drawers at the end of each shift.
  • Greeted customers and provided friendly customer service.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Resolved customer complaints in a professional manner.

Office Assistant

Family Care Clinic
Brooklyn, NY
08.2011 - 06.2016
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Maintained an organized filing system of paper documents and electronic files.
  • Answered telephones, directed calls, and took messages.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Delivered messages and ran errands.
  • Communicated with customers, employees and vendors to answer questions and address complaints.

Education

High School Diploma -

City As High School
New York, NY
01-2010

Business Administration

Tic College
New York, NY

Skills

  • Route Management
  • Mail Sorting
  • Vehicle Maintenance
  • Mail distribution
  • Supply Management
  • Safety awareness
  • Team building
  • Written Communication
  • Multitasking
  • Time Management
  • Schedule Management
  • Service Sales
  • Problem-solving abilities
  • Reliability
  • Self Motivation

Timeline

Mail Carrier

USPS
01.2024 - Current

Coordinator's Assistant

Frito-Lay
04.2018 - 12.2023

Customer Service Cashier

Food Lion
01.2018 - 09.2018

Office Assistant

Family Care Clinic
08.2011 - 06.2016

High School Diploma -

City As High School

Business Administration

Tic College

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Shanice Wilson