Shanicea Jackson
Atlanta,GA
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Services Representative
Piedmont Urgent Care By Wellstreet
01.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Took copayments and compiled daily financial records.
Restorative Aide
Aegis Therapies
05.2023 - Current
- Improve or maintain the functional ability of residents, so they can achieve their highest level of wellbeing possible
- Increase the patients' independence, promote safety, preserve function, increase self esteem, promote improvement in function and
- Participated in ongoing professional development opportunities to stay current on best practices within the field of restorative care.
- Provided emotional support to patients throughout their rehabilitation process, fostering a nurturing environment conducive to healing.
- Assisted patients with range-of-motion exercises, promoting flexibility and preventing muscle atrophy.
Claims Representative
Delta Dental
10.2021 - 05.2023
- Examined reports, accounts and evidence to determine integrity and accuracy of information
- Worked productively in fast-moving work environment to process large volumes of claims
- Followed up with customers on unresolved issues
- Evaluated accuracy and quality of data entered into agency management system
- Verified client information by analyzing existing evidence on file
- Generated, posted and attached information to claim files
- Maintained strong knowledge of basic medical terminology to better understand services and procedures
- Assured timely verification of insurance benefits prior to patient procedures or appointments
- Prepared insurance claim forms or related documents and reviewed for completeness
Front Desk
HCA CareNow Urgent Care
02.2021 - 09.2021
- Obtained client medical history, including medication information, symptoms and allergies
- Sanitized, restocked and organized exam rooms and medical equipment
- Maintained detailed records of test results by entering data and patient information into computer
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Ordered and prepared reagents and supplies
- Obtained accurate medical histories from patients, highlighting critical information
- Scheduled and accompanied clients to medical appointments
- Gathered forms, copied insurance cards to collect patient information for billing and insurance filing
- Posted payments to accounts and maintained records
Education
High School Diploma -
Mojave High School
01.2011
Skills
- Live Chat
- Phone Etiquette
- Multi-line Phone Systems
- Account Management
- Data Entry
- Technical Support
- Clerical Experience
- Insurance Verification
- Front Desk
- Medical Scheduling
- Medical Office Experience
- Word Processing
- EMR Systems
- Medical Records
- ICD-10
- Computer Skills
Certification
- Certified Nursing Assistant (CNA), 11/01/22, Present
- Driver's License
Additional Information
Quick learner, Trusted key holder, Strong client relations, Creative problem solver, Multi-line phone talent, Exceptional communication skills, MS Windows proficient
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Patient Services Representative
Piedmont Urgent Care By Wellstreet
01.2024 - Current
Restorative Aide
Aegis Therapies
05.2023 - Current
Claims Representative
Delta Dental
10.2021 - 05.2023
Front Desk
HCA CareNow Urgent Care
02.2021 - 09.2021
High School Diploma -
Mojave High School
- Certified Nursing Assistant (CNA), 11/01/22, Present
- Driver's License
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