Shanicka Clinkscales
Summary
- Unselfishness. They put others first.
- A loving heart. They show unconditional, loving kindness.
- A cheerful heart.
- Commitment and flexibility.
- A respectful and supportive manner.
- An empathetic and patient spirit.
- Competent Crew Member ready to take on demanding workload to achieve objectives.
- Experienced in organizing supplies and equipment for efficient use.
- Team player with drive to reach organizational goals.
- Effective Crew Member focused on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products.
Overview
8
8
years of professional experience
Work History
Popeye's crew member
Popeye's Restaurants
02.2021 - 05.2022
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
Caregiver
Senior Helpers Home Healthcare
05.2019 - 09.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Cashier
Arbys
12.2016 - 05.2018
- Take orders, clean lobby, clean restrooms, take the trash out, stocking
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Upsold additional products and services to customers, increasing revenue.
- Tallied cash drawer at beginning and end of each work shift.
- Addressed customer needs and made product recommendations to increase sales.
Certified Nursing Assistant
Ellenburg Nursing Center
07.2015 - 07.2016
- Assist patients with showers, feeding, getting dressed, charting, taking vitals, one on one care
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Educated patients and family members on best home care practices for healing and recovery.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
- Supported needs of [Number]+ residents under long-term care.
- Delivered high-quality care to [Type] patients in hospital facility.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
CNA - Certified Nursing Assistant
Cascades
08.2014 - 03.2015
- Prepare meals for patients, charting, one on one care with each patient, take vitals
Education
Diploma -
Wren High School
Piedmont, SC05.2007
Skills
- Authorized to work in the US for any employer
- Restaurant experience (10 years)
- Basic math (10 years)
- Guest services (10 years)
- English (8 years)
- Cash handling (10 years)
- Sales
- Customer service (8 years)
- Front desk
- Intake
- Manufacturing (8 years)
- Caregiving (10 years)
- Vital Signs (10 years)
- Food Preparation (10 years)
- Meal Preparation (8 years)
- Laundry (10 years)
- Medical Records
- Medication Administration
- Home Care (10 years)
- Patient Care (10 years)
- Cashiering (10 years)
- Nursing
- Cleaning Experience (10 years)
- Clerical Experience
- Hotel experience
- Microsoft Word
- Hospice Care
- Computer literacy
- Cooking
- Typing
- Experience with children
- Childcare
- Alzheimer's care
- Dementia care
- Senior care
- Driving
- Monitoring
- Reading Comprehension
- Speaking
- Management of Material Resources
- Active Listening
- Service Orientation
- Instructing
- Persuasion
- Negotiation
- Learning Strategies
- Valid Driver's License
- Product Promotion
- Sales Expertise
- Stocking and Replenishing
- Order Delivery Practices
- Verbal and Written Communication
- Food Preparation and Safety
- Time Management
- Cash Handling
- Positive Company Representation
- Workplace Efficiency
- Store Opening and Closing
- Sweep Floors
- Restock Shelves
Goals
Professional seeking a transition to a new industry, Food Preparation and Serving Related, Healthcare Support, Personal Care and Service, Production, Caregiver, Production Assembler
Assessments
- Nursing assistant skills, Proficient, 05/01/21, Providing nursing aid to patients using knowledge of relevant equipment and procedures
- Caregiver fit, Proficient, 04/01/21, Measures the traits that are important for successful caregivers
- Work motivation, Proficient, 01/01/21, Level of motivation and discipline applied toward work
- Sales skills, Proficient, 01/01/21, Influencing and negotiating with customers
Timeline
Popeye's crew member
Popeye's Restaurants
02.2021 - 05.2022
Caregiver
Senior Helpers Home Healthcare
05.2019 - 09.2021
Cashier
Arbys
12.2016 - 05.2018
Certified Nursing Assistant
Ellenburg Nursing Center
07.2015 - 07.2016
CNA - Certified Nursing Assistant
Cascades
08.2014 - 03.2015
Diploma -
Wren High School
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