Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Timeline
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Shanicka Ward

Shanicka Ward

Lawrenceville,GA

Work Preference

Work Type

Full TimeContract Work

Location Preference

RemoteHybrid

Important To Me

Career advancementWork-life balanceWork from home optionHealthcare benefitsFlexible work hoursPersonal development programsTeam Building / Company Retreats

Summary

Dynamic operations and human resources professional with over 17+ years of experience in the United States Army Reserve, as both TPU and AGR. Proven track record in project management and logistics optimization, enhancing team efficiency. Skilled in personnel management and adept at utilizing integrated systems for payroll and records maintenance. Professional in operational management with proven ability to streamline processes and enhance efficiency. Skilled in team leadership, strategic planning, and resource allocation. Strong focus on collaboration and adaptability, ensuring reliable performance in dynamic environments. Known for commitment to achieving results and driving organizational success.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Operations Sergeant

United States Army Reserve - AGR
03.2025 - Current
  • Supervised daily operations and ensured compliance with safety regulations.
  • Led training sessions for junior personnel, enhancing team efficiency and performance.
  • Streamlined workflow processes to improve operational effectiveness and reduce downtime.
  • Coordinated logistics for equipment deployment, optimizing resource allocation across teams.
  • Responsible for recording and compiling training records and reports
  • Prepares operational records and reports, and ensures the implementation of administrative policies and procedures.
  • Managed multiple projects simultaneously while meeting strict deadlines and quality standards.
  • Promoted a culture of continuous improvement, fostering an environment where employees were encouraged to seek innovative solutions to operational challenges.

Junior Human Resources Sergeant

United States Army Reserve - AGR
08.2020 - 03.2025
  • Assisted in onboarding new personnel, ensuring compliance with organizational policies.
  • Supported recruitment efforts by screening resumes and scheduling interviews.
  • Maintained employee records, ensuring data accuracy and confidentiality.
  • Collaborated with team members to improve HR processes and enhance efficiency.
  • Maintains system access and operates all HR systems (RLAS, CSMM, iPERMS, ATRRS, SMS, DTMS, EES, eMILPO, IPPSA and DTS)
  • Responsible for the annual administrative and medical updates of 80+ personnel (PRR, DD 93’s, SGLV, BAH, ARB)
  • Reviews, corrects, and submits personnel action packets for transfers, reclassifications, legal actions, etc.
  • Organizes, supervises and reports battalion promotion board operations, reviewing and correcting promotion packets, submitting recommended packets to the readiness division, and maintaining promotion board statistics

Human Resources Specialist

United States Army Reserve - AGR
04.2016 - 08.2020

Managed employee relations issues, facilitating conflict resolution and maintaining workplace harmony.

  • Streamlined performance appraisal processes, ensuring consistency and fairness across departments.
  • Managed recruitment processes, including job postings, candidate screening, and interview coordination.
  • Developed and implemented employee onboarding programs to enhance retention and engagement.
  • Tracks company evaluations, notifies deficient Soldiers, updates CSMM remarks, and maintains the company rating scheme
  • Completed leadership development courses to include Basic Leader Crs, Structured Self Development 1 & 2, and Advanced Leader Crs
  • Streamlined HR processes by introducing new software solutions for tracking personnel data efficiently.
  • Mentored junior HR professionals in best practices for human resources management, contributing to the development of future leaders within the organization.
  • Streamlined HR processes for increased efficiency by digitizing records and automating routine tasks.

Clerk II

XPO Logistics (formerly Known as New Breed)
04.2013 - 03.2016
  • Processed and organized incoming documents for efficient workflow.
  • Maintained accurate filing systems to ensure easy retrieval of information.
  • Assisted in data entry tasks, ensuring high levels of accuracy and consistency.
  • Coordinated scheduling for meetings and appointments to optimize office operations.
  • Processed orders for customer distribution in a timely manner
  • Packed, processed, and shipped 100+ orders daily (individual record)

Human Resources Specialist

United States Army Reserve
11.2007 - 03.2016
  • Prepares and processes recommendations for awards and decorations and arranges for awards ceremony.
  • Coordinated recruitment efforts, enhancing candidate experience.
  • Prepares, updates, and coordinates requests for evaluations, to include responding to evaluation inquiries.
  • Prepares and monitors requests for promotions and arranges for promotion ceremony.
  • Prepares and monitors requests for reductions, transfers, and discharges.
  • Prepares and monitors requests for identification cards and tags, leaves, and passes, line of duty determination, MILPER data and information management, orders for temporary duty and travel, personnel processing, personnel security clearances, training and reassignment, retention, military and special pay programs, personnel accounting and strength management, transition processing, legal, meal cards, training soldier support file, and unit administration.
  • Prepares and maintains officer and enlisted personnel records.
  • Prepares and reviews personnel casualty documents.
  • Processes personnel for separation and retirement.

Warehouse Clerk and Dispatcher

Nike Warehouse
01.2011 - 04.2013
  • Managed inventory control processes to ensure accurate stock levels.
  • Operated forklifts and pallet jacks for efficient material handling.
  • Coordinated shipments and received deliveries to maintain workflow efficiency.
  • Trained new employees on warehouse procedures and safety protocols.
  • Filled material requisitions and order forms.


Education

Bachelor of Science - Information And Computer Systems

Southern New Hampshire University
Manchester, NH
05-2024

High School Diploma -

Oakhaven Middle/High School
Memphis, TN
05-2008

Skills

  • Operations management
  • Personnel management
  • Project management
  • Logistics management
  • Human resources management
  • Integrated Pay & Personnel System Army– Payroll entry, Budget analysis, Personnel actions / Records maintenance
  • Adobe Acrobat – Fillable form creation & editing
  • Microsoft Office – Memo writing and editing, Automated Spreadsheet creation, conditional formatting, formula entry
  • Knowledge of different software including SAP, IBM, AND MOVERS screens
  • Capable of meeting deadlines and prioritizing work

Certification

Oracle SQL Performance Tuning Certificate

PL/SQL Certificate

Accomplishments

  • Directly responsible for planning, directing, and managing all HR competencies; supervises and manages the processing and tracking of all Personnel Actions, Awards, NCOERs, Promotions, Suspension of Favorable Actions, Leaves and Passes, Changes of Command, Award Ceremonies and Military Pay.
  • Responsible for Personnel Accounting and Strength Reporting; responsible for the Accountability and readiness of assigned personnel to include the direct supervision of 2 NCOs.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Operations Sergeant

United States Army Reserve - AGR
03.2025 - Current

Junior Human Resources Sergeant

United States Army Reserve - AGR
08.2020 - 03.2025

Human Resources Specialist

United States Army Reserve - AGR
04.2016 - 08.2020

Clerk II

XPO Logistics (formerly Known as New Breed)
04.2013 - 03.2016

Warehouse Clerk and Dispatcher

Nike Warehouse
01.2011 - 04.2013

Human Resources Specialist

United States Army Reserve
11.2007 - 03.2016

Bachelor of Science - Information And Computer Systems

Southern New Hampshire University

High School Diploma -

Oakhaven Middle/High School