Shanicka Striggles
Groton,Ct
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every internal and external being a positive and memorable experience. Overall, great asset
Overview
7
7
years of professional experience
Work History
Patient Access- Medical Administration
Connecticut GI
10.2023 - Current
- Manage and maintain accurate and up-to-date patient records, including demographic information, medical history, and treatment plans
- Coordinate patient appointments, procedures, ensuring timely scheduling and efficient use of staff resources
- Handle phone calls and inquiries from patients, insurance companies, and other healthcare providers
- Prepare and distribute reports, charts, and other documents as required by the medical practice
- Maintain accurate and timely records of patient payments, insurance claims, and billing-related
- Provide administrative support to physicians and other healthcare professionals as needed
- Maintain confidentiality and adhere to HIPAA regulations at all times
- Perform other administrative tasks as needed to support the smooth operation of the medical practice.
Technical Support- Customer Service
Kelly services
10.2017 - 12.2022
- Perform customer negotiations and reach a fair conclusion from both business and customer perspectives
- Empathize and acknowledge customers to create trust and partnership
- Presented high level customer service in an efficient manner
- Software proficiency
- Provide thorough support and problem resolution for customers
- Troubleshooting to fix hardware/software issues.
Education
Associates of Health Sciences - Health Sciences
Excelsior University
Albany, NY07-2024
Medical Assistant, Career Step Program -
Skills
- Excellent communication skills
- Patient Registration
- Appointment Scheduling
- Epic Trained
- Interpersonal skills
- Regulatory Compliance
- Insurance Verification
- Training Coordination
- Team Collaboration
- Medical Terminology
- Money handling
- Problem-solving skills
- EMR
- Strong Organization
Timeline
Patient Access- Medical Administration
Connecticut GI
10.2023 - Current
Technical Support- Customer Service
Kelly services
10.2017 - 12.2022
Associates of Health Sciences - Health Sciences
Excelsior University
Medical Assistant, Career Step Program -
Similar Profiles
NISHELLE YOUNGNISHELLE YOUNG
Procedure Scheduler at Connecticut GIProcedure Scheduler at Connecticut GI
Cooper BrownCooper Brown
Advanced Practice Provider at Connecticut GIAdvanced Practice Provider at Connecticut GI
Justina BradleyJustina Bradley
Infusion Nurse Manager at Gi AllianceInfusion Nurse Manager at Gi Alliance