Shanicka Williams
Florida City,United States
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
12
12
years of professional experience
Work History
Supervisor
Allied Universal Security Services
12.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Correctional Officer
Florida Department Of Corrections
05.2021 - 12.2021
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Front Desk Officer
Elite Guard
05.2016 - 05.2021
- Observe and report suspicious activities and persons
- Write detailed narrative reports and maintain daily activity reports
- Enforce rules, regulations, policies, procedures, and respond to emergency situations requiring security assistance
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
- Handled phone calls effectively, routing them to relevant departments or taking messages as needed.
- Adhered to strict confidentiality guidelines regarding guest information, safeguarding personal data in compliance with industry standards.
Customer Service Representative
Comcast
06.2016 - 05.2018
- Managing large amounts of incoming calls
- Generating sales leads
- Identifying and assessing customers' needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Strong phone contact handling skills and active listening
- Take the extra mile to engage customers
Customer Service Representative
Iqor
04.2014 - 06.2015
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Strong phone contact handling skills and active listening
Head Cashier
Wendy's
09.2012 - 07.2013
- Greet patrons and take food order professionally and promptly
- Provide information regarding menu and specials
- Avail chance to 'up-sell' additional products
- Operate cash register and take payment from patrons in cash or credit card
- Count cash and provide change to customers
- Transfer supplies and tools between storage and work areas physically or cart
Education
High School Diploma -
Booker T Washington Senior High School
Miami, FL06-2012
Skills
- Training and mentoring
- Processes and procedures
- Schedule development
- Priority management
- Negotiation
- Team building
- Multitasking
- [Software] experience
- Expectation setting
- Professionalism
- Conflict Resolution
- Audit reporting
- Problem-solving aptitude
- Time management abilities
- Team Leadership
Timeline
Supervisor
Allied Universal Security Services
12.2021 - Current
Correctional Officer
Florida Department Of Corrections
05.2021 - 12.2021
Customer Service Representative
Comcast
06.2016 - 05.2018
Front Desk Officer
Elite Guard
05.2016 - 05.2021
Customer Service Representative
Iqor
04.2014 - 06.2015
Head Cashier
Wendy's
09.2012 - 07.2013
High School Diploma -
Booker T Washington Senior High School
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