Shanicqua Credit
Summary
Dedicated and personable professional with a proven track record of delivering exceptional customer service in a fast-paced environment. Skilled at building strong client relationships, resolving with empathy and efficiency, and ensuring a positive customer service experience. Motivated and adaptable professional with 5+ years of diverse experience in customer service, administrative support, and process optimization. Recognized for strong problem-solving abilities, attention to detail, and the ability to communicate effectively across teams and with clients.
Overview
7
7
years of professional experience
Work History
Travel Supervisor
J.P. Morgan Chase & Co
05.2022 - Current
- Provide expert guidance to customers on company programs, products, reward systems and travel procedures
- Oversee customer accounts to ensure their reward points are accurately managed and their travel needs are fully met resulting in improved customer satisfaction and loyalty.
- Collaborate with internal teams to troubleshoot and resolve technical or service-related issues in a timely manner.
- Handle customer inquiries and resolve concerns with empathy, efficiency, and a focus on long-term client relationships.
- Negotiate with vendors and external partners to secure cost-effective solutions that enhance customer experience and business outcomes.
Account Support Specialist
Genpact
06.2020 - 10.2022
- Resolved client account issues by researching discrepancies, providing clear communication, and ensuring customer satisfaction.
- Conducted outreach to non-responsive clients, using persistence and professionalism to re-establish contact and update account status.
- Collaborated with cross-functional teams to streamline account support processes to improve response times.
- Handled delinquent accounts and collection inquiries with empathy strengthening the client’s trust while ensuring accurate resolutions.
Administrative Support Specialist
Lash Group
09.2018 - 01.2020
- Verified and documented eligibility for healthcare services while providing clear explanations to customers about requirements and next steps.
- Assisted clients through registration processes with professionalism, ensuring accuracy and compliance with confidentiality standards.
- Acted as a liaison between clients and service providers, making sure questions were answered and information flowed seamlessly.
- Contributed to customer satisfaction by maintaining accurate records and providing timely follow-ups on pending service request for medical records.
Education
Biology
University of North Texas
Denton, TX01.2013
High School Diploma - undefined
Mesquite High School
Mesquite, TX01.2010
Skills
- Able to explain complex information clearly and professionally
- Understanding and connecting with customers to create positive experiences also while being an active listener to ensure customer needs are fully understood
- Flexible in adjusting to different customer personalities, needs, and rapidly changing company processes
- Identifying issues quickly and delivered effective solutions to meet customer needs
- Maintains up-to-date expertise on products/services to provide accurate information and recommendations
- Proficient in Microsoft Office products and skilled in utilizing global distribution systems such as Worldspan and SABRE to manage reservations, customer accounts, and travel itineraries
Timeline
Travel Supervisor
J.P. Morgan Chase & Co
05.2022 - Current
Account Support Specialist
Genpact
06.2020 - 10.2022
Administrative Support Specialist
Lash Group
09.2018 - 01.2020
High School Diploma - undefined
Mesquite High School
Biology
University of North Texas
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