Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanicquia Nicole Nelson

Jersey City,NJ

Summary

With a proven track record at Do it Right Tax LLC, I excel in tax preparation and customer service, showcasing leadership by managing teams and enhancing client satisfaction. Leveraging expertise in QuickBooks and effective problem-solving, I've significantly contributed to strategic planning and operational improvements, demonstrating a confident approach to achieving business goals. Seasoned professional with many years' success in helping companies navigate income tax, financial reporting and remittance regulations. Expert in income and sales tax laws, corporate accounting, and organizational procedures affecting income and sales taxes. Accomplished in mitigating tax-related penalties through robust standards for records and documentation.

Overview

19
19
years of professional experience

Work History

Tax Preparer

Do it Right Tax LLC
Jersey City, NJ
01.2024 - Current
  • Informed clients about tax regulations and financial decision consequences.
  • Reconciled financial statements to maintain precision in tax submissions.
  • Delivered top-tier customer service, resolving client inquiries swiftly.
  • Directed budgeting and financial operations.
  • Scheduled staff work shifts and assigned team members.
  • Executed comprehensive market research activities to bolster company marketing strategy.

LEAD/SERVER

UNION PLAZA DINER
Union, NJ
08.2021 - 10.2024
  • Managed bookkeeping and inventory for bakery items.
  • Engaged with customers to ensure a welcoming dining experience.
  • Handled reservations as well as takeout orders to enhance service efficiency for customers and restaurant.
  • Assessed and addressed customer needs within designated areas.
  • Facilitated onboarding of new team members by teaching table setting protocols.
  • Ensured guest satisfaction with meals, addressing any concerns promptly.

MANAGER

Liberty Tax Service
Jersey City, NJ
01.2015 - 04.2023
  • Supervised daily operations while overseeing a team of 10-15 employees.
  • Facilitated team gatherings aimed at continuous performance enhancements.
  • Guided new employees with insights into different company initiatives.
  • Created detailed and timely reports on project progress.

Cashier Team Lead

Madison Square Garden, MSG
Manhattan, NY
10.2009 - 02.2015
  • Helped cashiers address customer complaints and questions.
  • Conducted daily opening and closing tasks for the register area.
  • Ensured cleanliness of workspace by routinely sweeping floors.
  • Guided customers to find specific store items when requested.
  • Guided and coached new cashiers to enhance their performance.

Cashier Team Lead

Checkers Restaurant
Jersey City, NJ
04.2007 - 10.2009
  • Assisted at cash register while maintaining cleanliness as waitress at Applebee's.
  • Acknowledged by leadership for delivering outstanding service to customers.
  • Engaged customers in conversation through effective interpersonal skills.
  • Enhanced client satisfaction by devising innovative problem-solving techniques.
  • Executed safe operation of diverse machinery with high efficiency.

Carside to Go

Applebee's Grill + Bar
Jersey Jersey City, NJ
04.2006 - 04.2007
  • Answered multiline phone system with clarity and eagerness to assist.
  • Recognized by management for providing exceptional customer service.
  • Interacted with customers utilizing strong interpersonal skills.
  • Completed day-to-day duties accurately and efficiently.
  • Performed extensive research and data analysis for strategic planning.
  • Collaborated with cross-functional teams to accomplish objectives.
  • Utilized effective time management to complete tasks within set timelines.

Education

Certification - bookkeeping and introduction to accounting

Global Academy of America
Los Angeles, CA
01.2014

Certification - business administration

Diversified Language Institute
Jersey City, NJ
01.2012

Some College (No Degree) - ACCOUNTANT

NEW JERSEY CITY UNIVERSITY
NJ

Skills

  • Tax Preparation
  • Detailed Account Reconciliation
  • Skilled in Microsoft Word Applications
  • Excel Proficiency
  • Microsoft PowerPoint Proficiency
  • QuickBooks Proficiency
  • Customer Relations
  • Fast Typing Proficiency
  • Effective Team Leadership
  • Staff Training Programs
  • Strategic Solution Development

Timeline

Tax Preparer

Do it Right Tax LLC
01.2024 - Current

LEAD/SERVER

UNION PLAZA DINER
08.2021 - 10.2024

MANAGER

Liberty Tax Service
01.2015 - 04.2023

Cashier Team Lead

Madison Square Garden, MSG
10.2009 - 02.2015

Cashier Team Lead

Checkers Restaurant
04.2007 - 10.2009

Carside to Go

Applebee's Grill + Bar
04.2006 - 04.2007

Certification - bookkeeping and introduction to accounting

Global Academy of America

Certification - business administration

Diversified Language Institute

Some College (No Degree) - ACCOUNTANT

NEW JERSEY CITY UNIVERSITY
Shanicquia Nicole Nelson