Shaniece Colvin
Syracuse,NY
Overview
14
14
years of professional experience
1
1
Certification
Work History
Airport Communication Center Specialist
Syracuse Reginal
02.2024 - Current
- Ensure compliance with the Airport Security Plan and federal regulations.
- Manage and prioritize all incoming calls, including emergency communications, ensuring timely and effective response.
- Operate, monitor, and dispatch communications across multiple radio frequencies (police, fire, security, and airport operations).
- Prepare accurate, detailed reports documenting airport activities, incidents, and security events.
- Monitor and analyze CCTV systems to detect and respond to incidents impacting airport operations and public safety.
- Developed collaborative and trustworthy partner ship with all airport personal through strong communication skills.
- Train and mentor new personnel on security protocols and operational procedures, improving team effectiveness and retention.
Custodial
Syracuse Regional Airport Authority
09.2020 - 02.2024
- Execute assigned tasks under the direction of crew leaders and supervisors, ensuring quality and efficiency.
- Adapt to evolving building requirements, working independently or collaboratively to meet operational needs.
- Maintain clean and safe environments during high-traffic periods, adhering to safety standards and protocols.
- Perform comprehensive facility maintenance, including snow and trash removal, floor cleaning and waxing, restroom sanitation and stocking, window cleaning, and other assigned duties.
Airport Security Officer/ Desk Officer
Securitas
06.2019 - 09.2020
- Maintain active curbside operations and ensure safe, efficient traffic flow for passengers and vehicles.
- Respond promptly to radio dispatches and continuously monitor airport activity to uphold safety standards.
- Coordinate emergency response efforts by dispatching appropriate personnel via radio and reporting major incidents to relevant authorities.
- Prepare detailed incident blotter reports and conduct immediate investigations of alarms and security alerts.
- Demonstrate flexibility by working holidays, overnight shifts, and overtime as required to support operational needs.
Sales Associate/ Cook/Snack Bar Attendant
Paradies Lagardere/ Delaware North
11.2011 - 09.2020
- Stay up-to-date on company policies, procedures, and current promotions to deliver accurate information and exceptional customer service.
- Train and mentor new associates, fostering a productive and organized work environment.
- Independently manage store operations, including opening and closing procedures, cash register management, and inventory restocking.
- Assist customers with merchandise selection, providing detailed product information to enhance the shopping experience.
- Prepare and serve food items, ensuring quality standards, and restock kitchen and refrigeration areas for next-day operations.
Education
High School Diploma -
East Syracuse Minoa High School
East Syracuse, NY06.2010
Skills
- Highly dedicated and results-driven professional with a strong work ethic and commitment to excellence
- Detail-oriented and compassionate, ensuring accuracy and quality in all tasks while fostering positive interactions
- Exceptional communication and interpersonal skills, adept at building relationships and collaborating effectively across teams
- Adaptable and responsive to dynamic work environments, maintaining focus and efficiency under changing conditions
- Motivated to enhance professional development
Certification
Airport Certified Employee (A.C.E.)- Communications Center Operations.
Timeline
Airport Communication Center Specialist
Syracuse Reginal
02.2024 - Current
Custodial
Syracuse Regional Airport Authority
09.2020 - 02.2024
Airport Security Officer/ Desk Officer
Securitas
06.2019 - 09.2020
Sales Associate/ Cook/Snack Bar Attendant
Paradies Lagardere/ Delaware North
11.2011 - 09.2020
High School Diploma -
East Syracuse Minoa High School