Awards
Shaniece Jefferson
Summary
Skillful and dedicated Human Services professional with extensive experiences within the Human Services field. Creative problem-solver and who can see the big picture while never losing sight of details that deliver results. Motivated team player with demonstrated talent for deploying research and analyzing, upgrading, and streamlining. Enthusiastic self-starter who can boost productivity, cut costs, foster efficiency, and ensure profitability. Goal-driven achiever with strong organizational skills and attention to detail. Proficient with Microsoft Office Suite: Word, PowerPoint, Excel, Outlook, and Internet Research. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Director
St Joseph's Medical Center
12.2019 - Current
- Conduct monitoring and tracking of individual representative in-reach activities to ensure quality and accuracy of information Supervise Case Managers
Review/Revise Client Service Plans, Staff mentoring, staff development. Ensures adherence to master plans and schedules and develops solutions to program problems. - Recommends changes to improve process efficiency and alleviate process inaccuracy and duplication
Reports to a manager, contributes to moderately complex aspects of a project
Work generally independent and collaborative in nature. - Manage weekly schedule meetings and facilitate daily and weekly reports to OMH
- Conduct visit to all community In-reach sites to coordinate and monitor staff In-reach activities
- Provide guidance, direction and feedback to the OMH staff during weekly calls to ensure members satisfaction
- Serve as a liaison for Care coordination and members to engage them in case management services and assisting the overall achievement of housing goals
- Coordinate event participation with Community relations in targeted areas.
Residential Technician
Bowery Residents Committee
05.2014 - 01.2023
- Assisting individuals who have been residing in the shelter system, incarcerated and are seeking to develop new skills is a noble endeavor that offers them hope and a chance for a brighter future. Through various programs and initiatives, these individuals can acquire valuable knowledge and expertise that can help them reintegrate into society successfully.
- Providing access to education and training opportunities, those who have been incarcerated can enhance their skill set and increase their employability. Learning new skills not only opens up doors to potential job opportunities but also fosters personal growth and development.
- Assisting individuals in this journey requires patience, empathy, and a genuine desire to help them succeed. Building a supportive environment where they feel encouraged and motivated to learn is crucial for their progress and well-being.
- Effective communication in different languages can bridge gaps and create a more inclusive learning environment for everyone involved. Overall, guiding individuals who have been incarcerated towards new skill development is a positive step towards their rehabilitation and empowerment. It allows them to envision a better future for themselves and rebuild their lives with confidence and dignity.
Senior Case Manager
Odyssey House
01.2018 - 11.2019
- Oversees the clinical aspects of the program, including intake & assessment, client engagement, treatment and service plans, and coordination amongst other providers for service needs (i.e., detox, day treatment, psychiatric care, etc)
- Provide case management to assigned caseload
- Develop and maintain on-site substance abuse programs including but not limited to 12-step groups, peer support groups, relapse prevention programs, and educational groups
- Referral relationships with community treatment centers, de-tox and rehabilitation programs.
House Manager
Services for the Underserved
01.2016 - 02.2017
- Provides supervisory oversight and training to residential aides and maintenance staff
- Supervision of 30+ employees including, but not limited to; ongoing individual supervisory meetings; building inspections, ongoing feedback regarding job performance; coordinating work schedules, timesheets and requests for time off; coordinating work assignments
- Evaluating paperwork and documentation including the Security Log and Maintenance Work Order Log books; coordinating security and maintenance staff training, development and evaluation
- Assist residential aides and/or custodial personnel in their absence to fulfill the needs of their primary job functions
- Responsible for maintaining fire safety plans and all attributes that accompany the task
- Performing all administrative duties as requested aiding Facility Director.
Education
Master of Human Resource Management -
Strayer University
New York, NY06.2020
Medical Billing & Office Technology Diploma -
Computer Career Center
New York, NY08.2008
Skills
- Strategic Planning
- Staff Management
- Business Development
- Schedule Development
- Operations Management
- Policy Enforcement
- Training and Mentoring
- Organizational Skills
- Performance Evaluation
- Time Management
- Active Listening
- Goal Setting
- Critical Thinking
- Problem Solving
- Team Building
- Leadership Abilities
- Staff Development
Certification
- 16 Hr Security License
- Fire Guard for Shelters (Citywide), 07/2014
- Adult First Aid/CPR/AED, 02/2021
- Crisis Prevention Training, 07/2014
- Crisis Intervention & Prevention Care, 12/2011
- DFTA-Personal Care Aide Elder Abuse Workshop, 06/2008
- Dementia Care Training, 06/2008
- SUNY Science Center Parenting Education, 06/2006
- Boundaries Training, 2021
- Narcan Training, 2022
- Sexual Harassment, 2023
References
Reference Upon Request
Software
Cares
SQL
Timeline
Program Director
St Joseph's Medical Center
12.2019 - Current
Senior Case Manager
Odyssey House
01.2018 - 11.2019
House Manager
Services for the Underserved
01.2016 - 02.2017
Residential Technician
Bowery Residents Committee
05.2014 - 01.2023
Master of Human Resource Management -
Strayer University
Medical Billing & Office Technology Diploma -
Computer Career Center
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