Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shaniece King

Springfield,OH

Summary

Flexible customer service representative. Over 15 years in customer service. Leveraging strong empathy and effective communication skills, I consistently enhance patient satisfaction and team collaboration, ensuring a safe and supportive environment for all. Proficient in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to clients.

Overview

9
9
years of professional experience

Work History

Nursing Assistant

Northwood Health Center
Springfield, Ohio
04.2023 - Current
  • Assisted nursing staff with patient care and daily living activities.
  • Documented patient information accurately in electronic health records.
  • Monitored vital signs and reported changes to the nurse.
  • Participated in training sessions to improve nursing support skills and knowledge.
  • Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
  • Conducted regular rounds to check on patients' safety and proactively address issues.

Customer Service Representative

Red Roof Inn Call Center
Springfield, OH
02.2017 - 04.2025
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Booked customer reservations
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Customer Service Representative

Assurant
Springfield , OH
05.2019 - 04.2023
  • First point of contact for process to endorse loss draft check (process for property repairs)
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • computer knowledge
  • typing skills (40 wpm)
  • handles heavy call volumes very well.

Education

Nursing Education / Office Admin

Cleveland Job Corps
Cleveland, OH
12-2011

High School Diploma -

South High School
Springfield, OH
05-2008

Skills

  • Empathy and Emotional Intelligence
  • Conflict Resolution
  • Time management
  • Attention to detail
  • De-escalating calls
  • Electronic health records
  • Vital sign monitoring
  • Patient care
  • Problem resolution
  • Team collaboration
  • Effective communication
  • Office Skills
  • Typing (40 wpm)
  • Computer Knowledge

References

  • Kamiya Roberts

(937) 450-4179   Springfield, Ohio

  • Takiera Dotts

(937) 925-1018   Springfield, Ohio

  • Hannah Mitchell

(937) 896-8346  Urbana, Ohio

Timeline

Nursing Assistant

Northwood Health Center
04.2023 - Current

Customer Service Representative

Assurant
05.2019 - 04.2023

Customer Service Representative

Red Roof Inn Call Center
02.2017 - 04.2025

Nursing Education / Office Admin

Cleveland Job Corps

High School Diploma -

South High School

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