Shaniece Tate
Assistant
Westland,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Clinical Service Representative
Henry Ford Hospital
08.2022 - Current
- Collected payments and entered charges into computer system.
- Registered new patients into computer system and verified addresses, telephone numbers and insurance information.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained clean and orderly checkout areas by emptying trash cans and wiping down surfaces.
Front Desk Associate
Aqua Tots
06.2017 - 11.2018
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took class appointments over phone, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered guest questions and referred to local points of interest.
Customer Service Representative
Miniacs
03.2015 - 09.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH03.2024
Skills
- Patient Privacy
- Customer Support
- Billing Issue Resolution and Support
- Care Plan Discussion
- Patient Entertainment
- EMR Systems
- Insurance Verification
- Payment Scheduling and Collection
- Typing and Filing
- Front Desk Operations
Timeline
Clinical Service Representative
Henry Ford Hospital
08.2022 - Current
Front Desk Associate
Aqua Tots
06.2017 - 11.2018
Customer Service Representative
Miniacs
03.2015 - 09.2015
Bachelor of Arts - Psychology
Southern New Hampshire University
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