Shaniece Williams
Phoenix,AZ
Summary
Successful Dental Office Administrator with proven attention to detail and office management expertise. Focused on supporting dental practice operations and enabling high-quality patient care. Knowledgeable about recordkeeping, patient protections and financial oversight.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Virtual Billing Specialist - Patient Portion
Elevate Billing Solutions
01.2024 - Current
- Prepared patient statements for payment of services rendered.
- Reviewed patient accounts to ensure accuracy of charges, payments, credits and adjustments.
- Verified insurance coverage and benefits for each patient prior to treatment.
- Processed insurance claims and submitted them electronically to the appropriate payer.
- Assisted patients with their financial responsibility for dental treatments and procedures.
- Resolved billing discrepancies with insurance companies in a timely manner.
- Maintained records of all billing activity and documentation according to policy.
- Coordinated with other departments regarding billing information or questions from patients or third-party payers.
- Provided customer service support to assist patients with any inquiries related to their account balance or payment history.
- Performed data entry into the practice management software system accurately and efficiently.
- Managed accounts receivable by following up on unpaid invoices or denied claims when necessary.
- Submitted appeals for denied claims as needed and followed up on status updates from payers.
- Processed invoice payments and recorded information in account database.
- Answered customer questions to maintain high satisfaction levels.
- Submitted claims to insurance companies.
- Managed all payments processing, invoicing and collections tasks.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Performed insurance verification, pre-certification and pre-authorization.
- Checked claims coding for accuracy with ICD-10 standards.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Dental Billing Specialist
Desert Dental Billing
Phoenix, AZ
02.2019 - 01.2024
- Processed insurance claims and submitted them electronically to the appropriate payer.
- Performed data entry into the practice management software system accurately and efficiently.
- Complied with HIPAA regulations while handling confidential patient information in accordance with company policies.
- Generated reports related to Accounts Receivable, Insurance Claims, Denials.
- Submitted appeals for denied claims as needed and followed up on status updates from payers.
- Reconciled daily deposits against expected collections from insurance companies.
- Provided monthly analysis of accounts receivable aging report to management team.
- Participated in training programs related to coding updates, new software systems.
- Prepared patient statements for payment of services rendered.
- Reviewed patient accounts to ensure accuracy of charges, payments, credits and adjustments.
- Verified insurance coverage and benefits for each patient prior to treatment.
- Resolved billing discrepancies with insurance companies in a timely manner.
- Assisted patients with their financial responsibility for dental treatments and procedures.
- Maintained records of all billing activity and documentation according to policy.
- Coordinated with other departments regarding billing information or questions from patients or third-party payers.
- Provided customer service support to assist patients with any inquiries related to their account balance or payment history.
- Managed accounts receivable by following up on unpaid invoices or denied claims when necessary.
- Collaborated with the office manager on improving processes related to billing and collections.
- Collected, posted and managed patient account payments.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
Office Administrator
Dental Works PC
Scottsdale, AZ
11.2016 - 02.2019
- Maintained the daily operations and revenue enhancements necessary to keep a competitive Dental office viable; Process insurance claims, collected co-payments, posted EOBs and patient payments; Scheduled, confirmed appointments, 6 month recalls, and insurance verification medical and dental; Contacted insurance companies on outstanding dental claims; Reviewed patient treatment plan and set-up financial arrangement with patients; Handle patient billing issues, printed monthly patient statement, and A/R report; Closed out at the end day, printed daily reports, and daily; Process telephone credit card and electronic payments bank deposits; Assist patients in understanding their dental benefits.
Insurance Coordinator
Dental Solutions
Little Rock, AR
08.2014 - 10.2016
- Filed and tracked insurance claims and communicated claims status to patients; Obtain patients' insurance coverage information and demographics, and educate them on their coverage, benefits, and copay's; Discuss payment arrangements, and complete patient cost estimate forms; Estimate insurance coverage, based upon diagnosis, and provide patients with solid information regarding out of pocket payments; Verify insurance plans by using available methods, including payer websites; Coordinate efforts with insurance companies to determine statuses of claims; Obtain reasons for claims denials, and refile claims to ensure that they get paid; Respond to patients' questions regarding payments and insurance overages; Ascertain that all patients' information is filed correctly, and is handled confidentially.
Dental Office Manager
Summit Dental Group
Hot Springs, AR
02.2011 - 07.2014
- Respond efficiently to patient and doctor needs and inquiries; Present treatment plans to patients; Organize and present financial arrangements to patients; Effectively managing the day-to-day operations in the dental office; Processed and reconciled payments, verified insurance benefits, scheduled appointments, collected co-payments and scheduled appointments; Recruiting, hiring and developing office teams; Proactively seeking ways to improve the dental office; Processing insurance claims; Maintaining adequate staffing levels to cover busy periods; Greeting and welcoming guests; Ensuring that all necessary paperwork in completed; Scheduling follow up and recall appointments.
Registered Dental Assistant
Gregory Bollen DDS
Jacksonville, AR
08.2008 - 02.2011
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care; Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth; Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage; Administered sealing compounds and protective coatings to boost tooth enamel strength and minimize cavity risk; Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions; Cleaned and sterilized instruments between patients to protect from infection risks; Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns; Educated patients on postoperative care, including how to protect dental work and boost healing; Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections; Sanitized trays, instruments and surfaces for clean dental office setting and patient safety; Staged tray for procedures by arranging dental instruments and equipment; Documented patients' dental health information, medical history and vital signs; Booked appointments for patients using Eaglesoft; Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
Education
RDA in Dental Assisting -
Arkansas School of Dental Assisting
Batesville, AR02.2010
Associate in Science (AS) in General Studies -
Arkansas State University-Jonesboro
Beebe, AR05.2008
High school diploma -
Bearden High School
Bearden, AR05.2006
Skills
- Payment Processing
- Administrative Support
- Discrepancy Resolution
- Financial Documentation
- Account Reconciliation
- Customer Service
- Bookkeeping
- Expense Tracking
- Dispute Negotiation
- Microsoft Office
- Patient Relations
- Electronic Dental Record (EDR)
- Knowledge of dental terminology
- Dental Terminology
- Patient Flow Management
- Patient Scheduling
- Data Entry
- Insurance Billing
- Insurance Verification
- Dental staff support
- Phone and Email Etiquette
- Accounts Receivable
- Billing Procedures
- Dental Radiography
- Financial Plan Options
- Understanding of dental insurance
- Punctual and Reliable
- Front Office Management
- Patient Services
- Incoming Call Reception
- Appointment Scheduling
- Appointment confirmation
- Pleasant speaking voice
Certification
RDA, Present
Assessments
- Work style: Conscientiousness, Proficient, 02/01/20
- Basic attention to detail, Proficient, 07/01/21
- Customer focus & orientation, Highly Proficient, 09/01/20
- Work style: Reliability, Highly Proficient, 11/01/20
- Office manager, Highly Proficient, 07/01/19
- Typing, Proficient, 09/01/20
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English, Expert
Timeline
Virtual Billing Specialist - Patient Portion
Elevate Billing Solutions
01.2024 - Current
Dental Billing Specialist
Desert Dental Billing
02.2019 - 01.2024
Office Administrator
Dental Works PC
11.2016 - 02.2019
Insurance Coordinator
Dental Solutions
08.2014 - 10.2016
Dental Office Manager
Summit Dental Group
02.2011 - 07.2014
Registered Dental Assistant
Gregory Bollen DDS
08.2008 - 02.2011
RDA, Present
RDA in Dental Assisting -
Arkansas School of Dental Assisting
Associate in Science (AS) in General Studies -
Arkansas State University-Jonesboro
High school diploma -
Bearden High School
Similar Profiles
Cortney ThomasCortney Thomas
Virtual Billing Specialist at Elevate Billing SolutionsVirtual Billing Specialist at Elevate Billing Solutions
Christy PreenChristy Preen
Founder and Principal at Elevate IT SolutionsFounder and Principal at Elevate IT Solutions
JASMINE NELSONJASMINE NELSON
Lead Patient Advocate at Elevate Patient Financial SolutionsLead Patient Advocate at Elevate Patient Financial Solutions