Shanieka Konce
PHILADELPHIA (PHILADELPHIA COUNTY), PA 19132
Summary
Healthcare professional with extensive experience at Valley Forge Medical Center, specializing in patient navigation and communication. Demonstrated success in enhancing patient experiences through superior customer service and efficient data management. Expertise in resolving complex issues and ensuring timely access to services while promoting collaboration among medical teams.
Overview
13
13
years of professional experience
Work History
Psych Patient Navigator
Valley /forge Medical Center
Norristown
10.2024 - Current
- Facilitated patient navigation through complex healthcare systems and resources.
- Supported understanding of treatment plans and instructions for patients.
- Communicated with healthcare providers to gather essential patient information.
- Delivered empathetic support throughout patient healthcare journeys.
- Collaborated with medical professionals to ensure timely access to necessary services.
- Compiled reports on patient navigation activities for management review.
Business Secretary
Project Strawberry Mansion
Philadelphia
04.2014 - Current
- Organized documents and maintained filing systems for easy access.
- Assisted in preparing reports and presentations for management review.
- Managed office communications and scheduled meetings for team members.
- Coordinated travel arrangements and itineraries for staff trips.
- Supported event planning by arranging logistics and materials needed.
- Handled incoming inquiries and directed them to appropriate departments.
- Greeted visitors in a professional manner and provided assistance as needed.
- Maintained records of employee attendance, leave balances, vacation days taken.
- Researched industry trends in order to provide updated market intelligence to management.
Patient Access Representative
Holy Redeemer Hospital and Medical Center
Meadowbrook
04.2023 - 10.2024
- Managed patient records using electronic health record systems.
- Coordinated insurance verification for patient services and appointments.
- Assisted patients with scheduling and rescheduling appointments effectively.
- Collaborated with medical staff to ensure smooth patient flow.
- Provided exceptional customer service to patients and families in person and on the phone.
- Educated patients on financial responsibilities and payment options clearly.
- Maintained confidentiality of patient information in compliance with regulations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Verified insurance coverage for services provided by the facility.
- Created new patient accounts in EMR system as needed.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Assisted with scheduling outpatient appointments.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Responded to patient inquiries regarding billing or financial matters.
Small Business Owner
Konce Cleaning Service
Philadelphia
11.2012 - 10.2023
- Managed daily operations and workflow for successful business functionality.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Oversaw inventory management, maintaining optimal stock levels and supplier relationships.
- Analyzed customer feedback to refine services and improve overall experience.
Admission Enrollment Coordinator
Avalon At Home Homecare
Philadelphia
01.2018 - 03.2023
- Coordinated admissions processes for prospective students and families.
- Resolved any issues related to the admission process in a timely manner.
- Coordinated with admission team to schedule admission and recruitment programs.
- Helped patients with admissions process and adhered to state and federal laws.
- Maintained accurate records of admissions data and statistics.
- Prepared reports for senior management regarding admissions trends or outcomes.
- Developed and implemented strategies to improve the admissions process.
Education
BBA - Business Management
Strayer University
Philadelphia, PA10-2022
High School Diploma -
Penn Foster Career School
Scranton, PA08-2021
Skills
- Patient navigation and healthcare communication
- Customer service and administrative support
- Data management and problem resolution
Accomplishments
Earned Badges
Presidents List 2025
- Peer Level 3 -Summer 2025
- Peer level 2-2025
- Peer Level 1-2025
- Honor Roll-Summer 2025
- Deans List- Summer 2025
Timeline
Psych Patient Navigator
Valley /forge Medical Center
10.2024 - Current
Patient Access Representative
Holy Redeemer Hospital and Medical Center
04.2023 - 10.2024
Admission Enrollment Coordinator
Avalon At Home Homecare
01.2018 - 03.2023
Business Secretary
Project Strawberry Mansion
04.2014 - Current
Small Business Owner
Konce Cleaning Service
11.2012 - 10.2023
BBA - Business Management
Strayer University
High School Diploma -
Penn Foster Career School