Summary
Overview
Work History
Education
Skills
Timeline
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Shaniell Boyd

Shaniell Boyd

Selma

Summary

Dynamic customer service professional with extensive experience at Healthcare Staffing Inc., adept at processing healthcare applications and ensuring Medicaid compliance. Recognized for exceptional communication and problem-solving skills, consistently delivering high-quality support while maintaining HIPAA standards. Proven ability to enhance service efficiency and foster team collaboration in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Healthcare Staffing Inc.
04.2024 - 01.2026
  • Provided remote support to Medicaid members via inbound calls
  • Explained healthcare benefits, coverage, and eligibility requirements
  • Completed and processed healthcare applications accurately
  • Determined applicant eligibility based on Medicaid program guidelines
  • Assisted members in locating in-network providers, hospitals, and clinics
  • Issued ID cards and informational packets
  • Scheduled non-emergency medical transportation
  • Maintained HIPAA compliance and accurate documentation while working remotely

Customer Service Representative

General Dynamics
03.2020 - 03.2024
  • Delivered high-quality remote customer service for healthcare-related inquiries
  • Resolved caller issues efficiently while meeting performance metrics
  • Assisted consumers with completing healthcare applications
  • Clearly explained health plans and benefit options
  • Maintained confidentiality and compliance standards in a call center environment

Customer Service Representative

Guidance Global
02.2018 - 02.2020
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted in processing orders, ensuring timely delivery and accuracy in documentation.
  • Collaborated with team members to streamline service procedures, enhancing overall efficiency.
  • Managed customer accounts, updating information and maintaining accurate records.

Education

Associate of Science - Human Services

Ultimate Medical Academy
Clearwater, FL
03.2023

Skills

  • Remote customer support
  • Healthcare benefits explanation
  • Application processing
  • Medicaid program compliance
  • ID card issuance
  • Eligibility determination
  • Medical transportation scheduling
  • HIPAA compliance
  • Communication skills
  • Team collaboration
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience

Timeline

Customer Service Representative

Healthcare Staffing Inc.
04.2024 - 01.2026

Customer Service Representative

General Dynamics
03.2020 - 03.2024

Customer Service Representative

Guidance Global
02.2018 - 02.2020

Associate of Science - Human Services

Ultimate Medical Academy