Summary
Overview
Work History
Education
Skills
Timeline
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Shanier Dixon

Lauderhill,FL

Summary

Dynamic professional with a proven track record in property management and customer service excellence, notably at Gumelemi Bluff. Skilled in property inspections and adept at fostering tenant relationships, I excel in fast-paced environments, demonstrating critical thinking and negotiation skills. Achieved significant improvements in client satisfaction and operational efficiency, underscoring my commitment to exceeding employer expectations.

Overview

14
14
years of professional experience

Work History

Property Manager

Gumelemi Bluff
04.2022 - 01.2025
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.

House-Keeping

Coral Sands Hotel
05.2022 - 04.2023
  • Promoted a clean and safe living environment for clients through regular housekeeping tasks.
  • Maintained facility to meet standards through proper maintenance, repair and housekeeping.
  • Managed work schedules and task assignments for housekeeping personnel, ensuring optimal coverage and productivity.
  • Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
  • Coordinated with housekeeping staff to guarantee timely room availability for incoming guests.
  • Ensured consistent cleanliness throughout common areas by coordinating housekeeping services as needed.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Expedited case turnover times by effectively collaborating with housekeeping staff on room preparation tasks.

Debt Collection Agent

United Collection Bureau
09.2021 - 09.2022
  • Outbound calling
  • Encouraging and negotiating payment plans
  • Providing solutions for customer payment plans
  • Following up with customers regularly
  • Cold calling
  • Creating a friendly client experience at all times
  • Handling inbound calls and payments in a professional manner.

Associate

Briland Gas & Oil Limited
06.2020 - 11.2020
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Negotiated with suppliers to secure cost-effective contracts, improving company's bottom line.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Operated telephone switchboard
  • Processed credit card payments
  • Payroll
  • Book keeping

Property Manager

Gumelemi Bluff
01.2017 - 12.2019
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
  • Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
  • Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
  • Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
  • Payroll
  • Concierge Services
  • Conducting same day check in & check out turnovers

Front Desk Receptionist

Royal Palm Hotel
01.2017 - 01.2018
  • Greeted guests at front desk and engaged in pleasant and friendly conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Resolved matters in a timely manner
  • Operated POS system

Collections Agent

American Express
03.2016 - 12.2016
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.

Telesales Representative

CenturyLink
02.2014 - 01.2016
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Increased sales by effectively identifying customer needs and presenting tailored solutions.
  • Overcame objections using friendly, persuasive strategies.
  • Delivered exceptional service during each interaction with clients.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Escalated concerns or advanced problem calls to management staff.

Family Island Agent

G&G Shipping (now King Ocean Frieght)
08.2010 - 12.2013
  • Assisted clients in achieving personal goals, providing tailored support and guidance.
  • Improved client satisfaction by actively listening to concerns and providing effective solutions.
  • Built strong client relationships for enhanced loyalty and repeat business.
  • Exceeded client expectations with prompt and personalized service.
  • Coordinated with team members to achieve client objectives.
  • Improved client retention by maintaining consistent follow-up and communication.
  • Enhanced client experience with proactive problem-solving.
  • Provided comprehensive support to clients, addressing diverse needs.
  • Enhanced service delivery by coordinating with internal departments.
  • Resolved client issues efficiently, maintaining high satisfaction levels.
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Warehouse inventory
  • Thoroughly carried out cargo inspection before release of freight
  • Recruit new shipping clients
  • Generated monthly statement

Education

Associate Of Arts And Sciences - Business

Miami Dade College
Miami, FL

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Exceptional oral and written communication skills
  • Administrative support
  • Adaptable
  • Broad and profound expertise in customer service
  • Clear communication
  • Critical thinking
  • Client relations
  • Relationship building
  • Decision-making
  • Microsoft office
  • Creative and adaptable
  • Sales and marketing
  • Dispute handling
  • Performance assessment
  • Financial reporting
  • Negotiating
  • Fast-learning traits

Timeline

House-Keeping

Coral Sands Hotel
05.2022 - 04.2023

Property Manager

Gumelemi Bluff
04.2022 - 01.2025

Debt Collection Agent

United Collection Bureau
09.2021 - 09.2022

Associate

Briland Gas & Oil Limited
06.2020 - 11.2020

Property Manager

Gumelemi Bluff
01.2017 - 12.2019

Front Desk Receptionist

Royal Palm Hotel
01.2017 - 01.2018

Collections Agent

American Express
03.2016 - 12.2016

Telesales Representative

CenturyLink
02.2014 - 01.2016

Family Island Agent

G&G Shipping (now King Ocean Frieght)
08.2010 - 12.2013

Associate Of Arts And Sciences - Business

Miami Dade College

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Shanier Dixon