Shaniese Crawford
Cincinnati
Summary
Orderly and committed Administrative Assistant/Customer Service Rep offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Organized and successful in coordinating and executing meetings, travel and special events. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ready to utilize my skills and have a career with your company. Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
13
13
years of professional experience
Work History
Admin Assistant/ Account Manager Coordinator
Voca LLC
06.2024 - Current
- Maintained accurate records and documentation for employee certifications and licenses.
- Streamlined communication between departments to enhance operational efficiency.
- Prepared reports and presentations to support management decision-making processes.
- Facilitated training sessions on administrative procedures for new team members.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Worked closely with recruiters to assist with everyday task.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Worked closely with the Client in the VMS to negotiate contracts and extensions for contracts.
- Fill in for account mangers when out of the office to make sure their desk was covered and worked while maintaining speed to market.
- Email for follow up on submitted accounts.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
- Provided prompt responses to inquiries, enhancing customer service experience for clients and staff.
- Submitted nurses resumes to various VMS's and direct clients.
- Assisted with payroll when needed collecting time and loading in systems in timely manner.
- Build resumes for recruiters.
Lyft Driver
Lyft
12.2023 - 06.2024
- Delivered goods to designated locations efficiently and safely.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Adhered to all traffic laws and safety regulations during transport.
- Communicated effectively with dispatch regarding route updates and delays.
- Assisted in loading and unloading cargo, ensuring secure transport.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- 5 Star Rating.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Administrative Assistant
Trustaff Travel Nursing
06.2019 - 12.2023
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.`
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Worked closely with recruiters to assist with everyday task.
- Gathered time sheets from travelers to review and pass along to payroll to process.
- Updated resumes to be submitted to facilities.
- Answer any questions or concerns a traveler may have or transfer to the appropriate person.
- Collect and upload certs and documents to make sure profiles and or resume are up to date.
- Assist with various other small task/ projects as needed.
- Traveled to help with credentialing at the country's largest strike of over 8,000 travelers to help get them ready to fill various positions during the strike.
Receptionist
Halo Home Health Care
06.2018 - 06.2019
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Created badges.
- Set up for orientation.
- Made packets for training.
- Created templates and spreadsheets to assist with book keeping.
- Conducted interviews.
- Scanned Indeed for potential workers.
Fraud Specialist
Fifth Third Bank
02.2016 - 06.2018
- Investigated and analyzed complex financial transactions for evidence of fraud.
- Conducted interviews with customers, employees and witnesses related to fraud cases.
- Created cases to pass along to the backend for farther investigation.
- Refund money to accounts.
- Answered any question/concerns about customers bank account.
Customer Service Representative
Kroger
02.2014 - 02.2016
- Answered customer inquiries and provided accurate information regarding Kroger brand products and services for Kroger and the various stores they own.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Gave out fuel points.
- Took orders for the pre made holiday meals.
- Assist with any questions about the Kroger loyalty program.
- Updated and changed information in the customers loyalty account.
Collections Specialist/Customer Service Representative
Omnicare
02.2012 - 02.2014
- Created and implemented strategies to reduce delinquency rates, improve customer service and increase collections.
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Remitted payments received from customers promptly while adhering to all applicable laws and regulations governing the collection process.
- Received payment and posted to appropriate customer accounts.
- Processed payments over phone and set up recurring drafts.
- Assist when needed in answering calls and transferring on multi line to the appropriate person.
- Dialer system.
Education
High School Diploma -
Aiken High School
Cincinnati, OH05.2003
Skills
- Document Control
- Workflow Optimization
- Data Entry
- Research
- Appointment Scheduling
- Spreadsheet Management
- Quality Assurance
- Bookkeeping
- Reception Oversight
- Scheduling
- Mail Handling
- Clerical Support
- Meeting Planning
- Office Administration
- Report Writing
- Filing and Data Archiving
- Critical Thinking
- Travel Administration
- Documentation and Reporting
- Office Management
- Multi-Line Telephone Systems
- Microsoft Word
- Data Collection
- Highly Organized
- Tech-Savvy
- Back Office Operations
- Microsoft Excel
- Data Management
- Database Organization
- Administrative Operations
- Computer Proficiency
- Internal Communications
- Project Management
- Documentation and Recordkeeping
- Schedule Management
- Problem Solving
- De-escalating
- Customer and client relations
- Relationship building
Accomplishments
- Employee of the month
Professional Referances
- Susan Duvelius (513) 404-8296
- Joseph Sirrica (843) 566-5630
- Stephanie Baute (513) 227-2133
Education and Training
other
Timeline
Admin Assistant/ Account Manager Coordinator
Voca LLC
06.2024 - Current
Lyft Driver
Lyft
12.2023 - 06.2024
Administrative Assistant
Trustaff Travel Nursing
06.2019 - 12.2023
Receptionist
Halo Home Health Care
06.2018 - 06.2019
Fraud Specialist
Fifth Third Bank
02.2016 - 06.2018
Customer Service Representative
Kroger
02.2014 - 02.2016
Collections Specialist/Customer Service Representative
Omnicare
02.2012 - 02.2014
High School Diploma -
Aiken High School
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