SHANIESE MEEKS
CHICAGO
Summary
Customer Service Connoisseur with over three decades of expertise in customer service and client services. Renowned for driving transformative improvements in customer fulfillment and service efficiency. Demonstrates exceptional skills in communication, both oral and written, customer satisfaction, data management, and fostering a collaborative environment through active listening and strategic planning. Dedicated to improving customer outcomes and service delivery, with a track record of developing effective plans and streamlining processes, ensuring exceptional customer experiences and sustained organizational success. Works well with others as part of a team-driven focus, and under stressful situations. Provides superior, friendly customer service, while maintaining positive relationships, and working in a cooperative environment.
Overview
32
32
years of professional experience
Work History
Support Specialist
Private Entity
Chicago
11.1993 - Current
Hiring Event Specialist/Human Resource Consultant
IBM
Chicago
02.2022 - 06.2023
- Organized and executed hiring events across multiple cities, achieving measurable improvements in candidate turnout and streamlining recruitment efforts
- Assessed applicant tracking system data to identify trends, driving substantial improvements in recruitment strategies and candidate selection
- Maintained accurate HR compliance documentation and managed background checks and fingerprinting processes, ensuring adherence to regulations and minimizing risks
- Fostered a welcoming environment at hiring events, enhancing candidate experience and building strong employer brand presence
- Streamlined recruitment processes by analyzing data trends, leading to improved candidate selection and efficient onboarding
Cashier
Restore
Chicago Heights
01.2020 - 02.2023
- Managed cash transactions, ensuring accuracy and efficiency to enhance customer satisfaction
- Computed charges and balanced daily transactions
- Processed donations with precision, optimizing inventory and reducing waste
- Maintained a clean and organized store environment, promoting a positive customer experience
- Replenished and priced merchandise, improving product availability
- Implemented inventory tracking and analyze donation trends, leading to substantial improvements in product turnover
- Coordinated with team members to optimize store layout, resulting in noticeable gains in merchandise visibility and sales
- Fostered teamwork by coordinating training sessions, enhancing employee skills and promoting a supportive work culture
- Resolved customer complaints within company guidelines
Tour Coordinator Customer Service
Redfin
Chicago
01.2020 - 01.2023
- Managed tour requests across multiple platforms, ensuring seamless scheduling and confirmations
- Enhanced customer satisfaction by efficiently coordinating with listing agents and internal teams
- Resolved scheduling conflicts promptly, maintaining a high level of service quality
- Contributed to a 40% increase in tour bookings through effective communication and coordination
- Utilized strong organizational skills, achieving a streamlined process that improved client engagement and satisfaction
- Monitored tour requests and feedback to identify trends, facilitating improvements in scheduling and client service
Event Operator
Luster
Brooklyn
01.2018 - 07.2020
- Implemented advanced hashtag printing technology, enhancing social media visibility and creating interactive experiences for attendees
- Facilitated engaging events, boosting guest interaction and social media engagement
- Crafted visually appealing photo mosaics, exceeding client expectations
- Motivated guests to share event moments online, expanding digital reach
- Streamlined on-site product installations, achieving timely setups and minimizing downtime, resulting in improved event efficiency, enhancing user experience and optimizing event operations
- Monitored guest engagement metrics to refine promotional strategies, leading to noticeable increases in participation rates at events
Education
ASSOCIATES DEGREE -
College of DuPage
Glen Ellyn, Illinois, United States01.2009
Skills
- Sales
- Customer Service/Customer Support
- Presentation Skills
- Organizational Skills
- Staff Training
- Prepares and Submits Reports
- Systems Maintenance
- Transaction Processing
- Customer Satisfaction
- Software Administration
- Interviewing Skills
- Data Entry
- Leadership Development
- Problem Solving
- Relationship Building
- Negotiation Skills
- Creative Thinking
- Training Development
- Facilitation
- Coaching
- Public Speaking
- Quality Control
- Time Tracking
- Time Management/Meeting Deadlines
- Conflict Resolution
- Team Leadership
- Process Improvement
- Effective Written and Oral Communication
- Team Player
- Team Focused
- Public Address Systems
- Typing
Timeline
Hiring Event Specialist/Human Resource Consultant
IBM
02.2022 - 06.2023
Cashier
Restore
01.2020 - 02.2023
Tour Coordinator Customer Service
Redfin
01.2020 - 01.2023
Event Operator
Luster
01.2018 - 07.2020
Support Specialist
Private Entity
11.1993 - Current
ASSOCIATES DEGREE -
College of DuPage