Shanietra Moultrie
Irmo,SC
Summary
Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities.
Overview
13
13
years of professional experience
Work History
Extrusion Operator
Shaw Industries
Aiken, SC
08.2023 - Current
- Measured extruded products to identify imperfections, adjusting controls to adhere to project specifications.
- Adjusted equipment for new product line and performed troubleshooting to deliver quality in operations.
- Assisted in training new employees on extrusion equipment operation, safety protocols, and company standards.
- Set up and operated extrusion machines to derive plastic compounds.
Machine Operator
Sleep Number Corporation
Columbia, SC
07.2020 - 06.2023
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Operated machining equipment safely with team of operators.
- Maintained equipment performance by lubricating and cleaning components.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Kept detailed production records and identified hold-ups.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Replenished materials and supplies as needed to maintain production.
- Managed and monitored processes and machine systems by observing readings on control boards.
- Quickly shut down equipment in emergency situations following protocols.
Customer Service Representative
Teleperformance USA
Columbia, SC
11.2015 - 01.2020
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Promoted available products and services to customers during service, account management, and order calls.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Cashier
Walmart
Columbia, SC
04.2011 - 09.2014
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Checked personal identifications during alcohol and tobacco sales.
- Stocked, tagged and displayed merchandise as required.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Allendale Fairfax High School
Skills
- P>Equipment monitoring
- P>Operations support
- P>Manufacturing
- P>Assembly and production
- P>Excellent Communication
- P>Materials management
- P>Good Telephone Etiquette
- P>Attention to Detail
- P>Dependable and Responsible
- P>Analytical and Critical Thinking
- P>Flexible and Adaptable
- P>Warehousing functions
- P>Order fulfillment
- P>Receiving support
- P>Creative problem solving
- P>Shipping procedures understanding
- P>Written and verbal communication
- P>Product knowledge
- P>Reports and documents
- P>Customer Relations
- P>Payment collection
Timeline
Extrusion Operator
Shaw Industries
08.2023 - Current
Machine Operator
Sleep Number Corporation
07.2020 - 06.2023
Customer Service Representative
Teleperformance USA
11.2015 - 01.2020
Cashier
Walmart
04.2011 - 09.2014
High School Diploma -
Allendale Fairfax High School