Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanifah Nelson

Moncks Corner,SC

Summary

Professional Certified Hemodialysis Technician with 4 years working in high volume dialysis center in busy urban location. Caring and supportive clinician committed to providing quality service to patients and maintaining high standard of cleanliness and hygiene in dialysis environment.

Overview

8
8
years of professional experience

Work History

Patient Care Technician

DaVita
01.2022 - Current
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Supported patient admissions, discharges and transfers to promote team productivity.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Collected and transported specimens to prepare for lab testing.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery⅔

Customer Service Associate(Telecom Operations)

Trident Medical Center
10.2022 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Answered average of 30-40 calls per day, addressing customer inquiries, solving problems and providing product information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Dialysis Patient Care Technician

DCI
02.2022 - 05.2022
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Collected and transported specimens to prepare for lab testing.
  • Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
  • Used wheelchairs, stretchers and movable beds to move patients between Clinic locations.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.

Dialysis Patient Care Technician

Davita
10.2018 - 12.2021
  • Supported patient admissions, discharges and transfers to promote team efficiency.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Documented observations and baseline measurements in medical records.
  • Helps patients maintain healthy skin by checking wounds.
  • Lifted or assisted others to lift patients to move them on or Treatment Chair.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Recorded patient's pre-dialysis weight, vitals and any new medical conditions.
  • Conducted equipment and safety checks on hemodialysis equipment and supplies.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Performed routine quality control and safety checks on all equipment
  • Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment
  • Conducted equipment and safety checks on hemodialysis equipment and supplies
  • Recorded client data on hemodialysis flow chart
  • Recorded patient's pre-dialysis weight, vitals, and any new medical conditions
  • Provided in-patient care for 5 dialysis patients simultaneously focusing on providing clean, safe, and comfortable treatment environment
  • Cleaned and connected fistulas, grafts, and catheters to prevent infection.

Call Center Customer Service Specialist/Document Validator

Adecco ,Computershare
11.2017 - 06.2018
  • Answered average of 15 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Successfully acquired new customers per month, generating 93.11% growth in revenue.
  • Answered Settlement questions with up-to-date knowledge.
  • Investigated and resolved customer inquiries and complaints in timely and empathetic manner.
  • Asked open-ended questions to assess customer needs.
  • Politely assisted customers via telephone.
  • Directed calls to appropriate individuals and departments.
  • Obtained signatures for financial documents and internal and external invoices.
  • Answered telephone inquiries from clients, vendors and public.

Merchandise execution (MET).

The Home Depot
10.2015 - 10.2018
  • Described product to customers and accurately explained details and care of merchandise.
  • Greeted customers entering store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on spot.
  • Resolved problems, improved operations and provided exceptional service
  • Developed team communications and information for meetings
  • Participated in team-building activities to enhance working relationships

Education

Certificate /License - Phlebotomy

New Educate Institute of Healthcare
Newark
11.2017

High School Diploma -

Henry Snyder High School
Jersey City, NJ
06.2009

Skills

  • Bonent Certified #220518(CHT)
  • Infection Control Measures
  • Biohazardous Waste Disposal
  • Direct Patient Care
  • Records Management
  • Machine Operations
  • Laboratory Equipment Handling
  • Patient Transport
  • Blood Sample Collection
  • Patient Admission
  • Patient Health Education
  • Patient Care Technician (PCT)

Timeline

Customer Service Associate(Telecom Operations)

Trident Medical Center
10.2022 - Current

Dialysis Patient Care Technician

DCI
02.2022 - 05.2022

Patient Care Technician

DaVita
01.2022 - Current

Dialysis Patient Care Technician

Davita
10.2018 - 12.2021

Call Center Customer Service Specialist/Document Validator

Adecco ,Computershare
11.2017 - 06.2018

Merchandise execution (MET).

The Home Depot
10.2015 - 10.2018

Certificate /License - Phlebotomy

New Educate Institute of Healthcare

High School Diploma -

Henry Snyder High School

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Shanifah Nelson