Shanik Austin
East Orange,NJ
Summary
Organized and detail-oriented years of experience providing high-level administrative support. Looking to apply strong skills in scheduling, correspondence, and office management to streamline operations and contribute to the efficiency of the company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Asset Property Manager
Newark Housing Authority
10.2023 - Current
- Implement efficient rent collection procedures
- Manage tenant relationships, resolving disputes and addressing complaints promptly,
- Coordinated maintenance and repair tasks, reducing response time
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Office Secretary
Marion P Thomas Charter School
08.2021 - 10.2023
- Managed daily office operations, including scheduling appointments, , and organizing files,
- Served as the first point of contact for visitors and clients, providing a welcoming atmosphere .
- Handled confidential information with discretion and integrity, maintaining high levels of trust and professionalism.
- Responded to inquiries from callers seeking information.
- Processed invoices, expense reports, and other financial documents.
Instructional Paraprofessional
Newark Public Schools
09.2018 - 08.2021
- Worked closely with lead teachers to develop curriculum materials that aligned with state standards and district objectives.
- Provided one-on-one support for students with special needs.
- Implemented behavior management strategies to maintain a positive and focused classroom
- Utilized educational technology tools and software to support instructional activities and enhance student engagement.
- Administered and monitored accommodations and modifications,
Customer Service
Bloomingdale's Department Store
06.2016 - 11.2018
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Central High School
Newark, NJ06.2012
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- File Management
- Reception oversight
- Behavior Management
Certification
Certified public housing specialist , Registered Behavior Tech , NSPIRE FOR PUBLIC HOUSING
Timeline
Asset Property Manager
Newark Housing Authority
10.2023 - Current
Office Secretary
Marion P Thomas Charter School
08.2021 - 10.2023
Instructional Paraprofessional
Newark Public Schools
09.2018 - 08.2021
Customer Service
Bloomingdale's Department Store
06.2016 - 11.2018
High School Diploma -
Central High School