Shanika Bell
Statesboro,GA
Summary
Prepares and distributes statements to customers while maintaining comprehensive, accurate records. Accustomed to answering questions, providing information, and resolving concerns. Good communication, organizational and multitasking abilities. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Enrollment Counselor
Western Governers University
Salt Lake City (Remote), UT
10.2023 - Current
- Provided guidance and support to prospective students throughout the enrollment process.
- Conducted one-on-one meetings with applicants to discuss admission requirements and procedures.
- Assisted in developing and implementing recruitment strategies to attract new students.
- Created marketing materials such as brochures, flyers, and presentations to promote enrollment services.
- Maintained detailed records of student inquiries and follow-up activities using customer relationship management software.
- Advised on financial aid options, including scholarships, grants, loans, and other forms of assistance.
- I responded quickly to questions from potential students via phone calls, emails, or text messages.
- Monitored student progress through the completion of admissions application documents.
- Resolved any issues that arose during the admission process efficiently.
- Assessed academic transcripts from previous institutions for transfer credit eligibility.
- Verified accuracy of submitted documents prior to processing applications for admission.
- Ensured compliance with all applicable regulations governing student admissions processes.
- Attended professional development seminars related to best practices in higher education admissions.
- Handled new enrollments by entering customers' data and reviewing information.
- Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.
Administrative Assistant/Dispatcher Clerk
United Kings, LLC (Part-Time 10 hours)
Statesboro, GA
01.2022 - Current
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Managed daily delivery and work schedules to maximize coverage.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Monitored changes in delivery schedule and communicated changes to customers.
- Scheduled loads according to priority and available equipment.
- Answered use and repair questions via in-person, email and telephone requests.
- Reviewed work orders to check correctness of deliveries.
- Answered special calls promptly to deliver exceptional service.
- Delegated work to staff, setting priorities and goals.
- Inspected completed work to assess quality and identify skill gaps.
Testing Proctor (Part-time)
Ogeechee Technical College
Statesboro, GA
02.2023 - 10.2023
- Kept testing materials secured and confidential to prevent cheating.
- Maintained confidentiality regarding student testing and case information.
- Kept operations and conduct in compliance with testing policies and standards.
- Helped faculty prepare tests and set up testing spaces.
- Monitored class sizes of over 15 students during exams, effectively reducing the possibility of cheating.
- Made special accommodations for students with disabilities to complete tests in rooms where they felt comfortable.
- Packaged exams to prepare for delivery to faculty.
- Troubleshoot problems with computers used in diverse tests.
- Built relationships with students and guardians through active communication and positive feedback.
- Maintained focused, inclusive, and supportive learning environments.
- Utilized curriculum with a life-based approach.
- Provided positive feedback with emphasis on learning from mistakes to establish a solid foundation for progress.
Financial Aid Processing Staff Assistant
Georgia Southern University (Full-time 40 Hours)
Statesboro, GA
5 2018 - 01.2022
- Provide customer assistance and telephone information to prospective and current students and parents.
- Coached students and families on appropriate financial aid plans and eligibility.
- Answer high-volume, multi-line telephone system and gives high level service. Reviewed student applications before submission.
- Certified private student loans on ELMOne to the highest accuracy. Contact lenders if any information is updated.
- Certified Student Access Loans on Georgia Student Finance Commission to the highest accuracy.
- Award Dual Enrollment Book vouchers to eligible students.
- Cancel Student Access Loans due to not completing required documentation.
- Enter HOPE hours/dates and verify that students eligible when changing over systems.
- Review students on PeopleAdmin Manager to check for federal work study eligibility.
- Work with campus departments to ensure federal work study students are eligible and return required documents.
- Award Federal Work Study for each term
- Send and Receive Allocations forms for Federal Work Study
- Enter Exit Loan Counseling when needed
- Maintain confidentiality of student information in compliance with FERPA
- Screen student verification forma when selected for Verification to receive Federal Aid.
- Scan and Upload Identity and Statement of Educational Purpose forms and verify forms are complete and accurate.
Administrative Support Assistant
Bulloch Health Department (Full-Time 40 hours)
Statesboro, GA
9 2015 - 5 2018
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Maintained the front desk and reception area in a neat and organized fashion.
- Served as central point of contact for all outside vendors needing to gain access to the building.
- Maintained an up-to-date department organizational chart.
- Received and screened a high volume of internal and external communications, including email and mail.
- Received and distributed faxes and mail in a timely manner.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Managed daily office operations and maintenance of equipment. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Trained new employee in Women, Infants, and Children (WIC), and Adult Health.
- Inventoried and ordered supplies to maintain consistent access to required items.
- Generated office correspondence and reports.
Registered Dental Assistant
Dental Clinic 4 (Full-Time 40 hours-GS-4)
Fort Stewart, GA
10.2011 - 10.2015
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
- Gathered medical information, dental health history and vitals from patients.
- Laid out dental instruments and equipment before procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Created bitewing, panoramic and periapical X-ray images for dentist to review.
- Protected patients by sterilizing instruments and equipment between every consultation.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Positioned patients for treatment by making chair adjustments and prepared necessary equipment for procedures.
Customer Service Representative
Title Max Title Pawns (Full-Time 40 hours)
Statesboro, GA
05.2011 - 10.2011
- Developed, implemented and monitored programs to maximize customer satisfaction. De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Improved service quality and increased sales by developing a strong knowledge of company's products and services.
- Addressed negative customer feedback immediately.
- Effectively communicated with team members to maintain clearly defined expectations.
- Generated and distributed daily reports and order acknowledgments to appropriate personnel.
- Processed Vehicle Title Loans accurately and completely. Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Developed strong customer relationships to encourage repeat business.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Registered Dental Assistant
Naval Dental Clinic Norfolk (Full-Time 40 hours)
Norfolk, VA
06.2009 - 03.2011
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Gathered medical information, dental health history and vitals from patients.
- Laid out dental instruments and equipment before procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Created bitewing, panoramic and periapical X-ray images for dentist to review.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Positioned patients for treatment by making chair adjustments and prepared necessary equipment for procedures.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Protected patients by sterilizing instruments and equipment between every consultation.
- Scheduled cleanings and dental appointments for patients using appointment software.
Customer Service Leader
Cato Fashions (Part-Time 25-30 hours)
Statesboro, GA
1 2006 - 6 2009
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Volunteered to handle complaints and issues for manager during busy time periods.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
- Consulted with customers regarding needs and addressed concerns.
- Reviewed backordered products on daily basis, checking item availability and efficiently clearing shipping queues.
- Processed customer account changes with proprietary software.
- Located products through extensive researching and arranged for drop shipments for items located at different facilities.
- Motivated teams by recognizing and rewarding excellence.
- Assisted with recruiting and hiring perspective candidates.
- Developed strategies to assist associates in meeting goals.
- Held monthly meetings with associates to provide constructive feedback on performance.
- Attended job training to sharpen skills and keep informed of new products.
Education
Bachelor of Science - Health Information Management
Western Governors University
Salt Lake City, UT12.2024
Associate of Applied Science - Health Information Technology
Ogeechee Technical College
2015
Associate of Applied Science - Dental Assistant
Ogeechee Technical College
2009
Skills
- Microsoft Office proficiency
- Results-oriented
- Self-directed
- Time management
- Professional and mature
- Strong problem solver
- Resourceful
- Dedicated team player
- Strong interpersonal skills
- Medical terminology
- Schedule management
- Billing and coding
- BANNER
Affiliations
School Council Member
Timeline
Enrollment Counselor
Western Governers University
10.2023 - Current
Testing Proctor (Part-time)
Ogeechee Technical College
02.2023 - 10.2023
Administrative Assistant/Dispatcher Clerk
United Kings, LLC (Part-Time 10 hours)
01.2022 - Current
Registered Dental Assistant
Dental Clinic 4 (Full-Time 40 hours-GS-4)
10.2011 - 10.2015
Customer Service Representative
Title Max Title Pawns (Full-Time 40 hours)
05.2011 - 10.2011
Registered Dental Assistant
Naval Dental Clinic Norfolk (Full-Time 40 hours)
06.2009 - 03.2011
Financial Aid Processing Staff Assistant
Georgia Southern University (Full-time 40 Hours)
5 2018 - 01.2022
Administrative Support Assistant
Bulloch Health Department (Full-Time 40 hours)
9 2015 - 5 2018
Customer Service Leader
Cato Fashions (Part-Time 25-30 hours)
1 2006 - 6 2009
Bachelor of Science - Health Information Management
Western Governors University
Associate of Applied Science - Health Information Technology
Ogeechee Technical College
Associate of Applied Science - Dental Assistant
Ogeechee Technical College
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