Shanika Bennett
Oklahoma City,OK
Summary
Service-oriented delivery professional with a proven track record of road safety and a clean driving history. Experienced in logging daily activities, coordinating customer paperwork, and collecting payment. Skilled in planning and managing efficient routes to maximize deliveries and ensure customer satisfaction.
Overview
27
27
years of professional experience
Work History
Delivery Driver
UPS
Oklahoma City
10.2023 - 12.2024
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Infusion Technician
McClarin Plastics
Oklahoma City, OK
08.2018 - 07.2024
- Performed routine maintenance on equipment to ensure optimal performance.
- Monitored and adjusted machine operations as needed for quality assurance.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Assisted in the setup of production lines according to customer specifications.
- Verified accuracy of material measurements before loading into machines.
- Ensured that all materials used were up to standard and free from defects.
- Troubleshooted mechanical problems with machines, making repairs or adjustments when necessary.
- Conducted regular inspections of machinery to identify any potential issues or malfunctions.
Customer Service Representative
Global retreats
Oklahoma City, OK
01.2015 - 06.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Unit Clerk
Mercy Hospital of Buffalo
Buffalo, NY
03.2005 - 12.2013
- Scheduled appointments for patients and coordinated transportation services when necessary.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Checked-in patients upon arrival at the facility, collected copays, verified insurance cards.
- Answered inquiries regarding policies, procedures, and services offered by the hospital or clinic setting.
- Processed invoices related to patient care costs such as lab work or medications.
- Ensured accuracy of coding on patient accounts by verifying billing codes against medical records documentation.
- Ordered office supplies, equipment, and other materials as needed.
Birth Certificate Clerk
OU Medical Center Edmond
Oklahoma City, OK
02.1998 - 04.2003
- Verified customer identification and collected required documents to process birth certificate requests.
- Maintained accurate records of all transactions in accordance with state regulations.
- Assisted customers in understanding the requirements for obtaining a birth certificate.
- Answered customer inquiries about the status of their birth certificate applications.
- Processed incoming orders for birth certificates, ensuring that all documentation was complete and valid.
- Created new customer accounts and updated existing ones as necessary.
Education
Bachelor of Science - Early Childhood Education
SUNY At Buffalo
Buffalo, NY06-2010
Associate of Applied Science - Surgical Technology
Platt College
Oklahoma City, OK10-2000
High School Diploma -
Douglass High School
Oklahoma City, OK05-1992
Skills
- Dispatch Communication
- Payment Collection
- Package scanning
- Goods Transport
- Mileage Tracking
- GPS Navigation
- Quality Assurance
Accomplishments
- exceed target goals
- perfect attendance reward
- reward for going above and beyond for others
Timeline
Delivery Driver
UPS
10.2023 - 12.2024
Infusion Technician
McClarin Plastics
08.2018 - 07.2024
Customer Service Representative
Global retreats
01.2015 - 06.2019
Unit Clerk
Mercy Hospital of Buffalo
03.2005 - 12.2013
Birth Certificate Clerk
OU Medical Center Edmond
02.1998 - 04.2003
Bachelor of Science - Early Childhood Education
SUNY At Buffalo
Associate of Applied Science - Surgical Technology
Platt College
High School Diploma -
Douglass High School
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