Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shanika Bryant

Madison,AL

Summary

Compassionate patient representative with expertise in managing patient interactions and resolving concerns. Proven communication skills facilitate clear understanding between healthcare providers and patients. Achieved improved patient satisfaction through dedicated service and effective problem-solving. Experience in streamlining front office operations, resulting in enhanced efficiency.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

Pathway Healthcare
Huntsville , AL
07.2017 - Current
  • Coordinated patient appointments and managed scheduling for healthcare providers.
  • Assisted patients with insurance verification and benefit inquiries.
  • Provided information about treatment plans and procedures to patients and families.
  • Maintained accurate patient records and updated electronic health systems regularly.
  • Communicated with healthcare staff to ensure smooth patient flow and care continuity.
  • Educated patients on pre-appointment requirements and post-visit instructions.
  • Handled patient inquiries and resolved issues in a timely manner.
  • Collaborated with multidisciplinary teams to enhance patient experience and satisfaction.
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Provided administrative support for patient care staff.
  • Processed patient intake information and updated medical records prior to treatment.
  • Assisted physicians with patient examinations and documented medical histories.
  • Collected and prepared laboratory specimens for testing and analysis.
  • Administered medications and vaccinations under physician supervision.
  • Educated patients on treatment plans and provided post-visit instructions.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Prepared test samples and obtained and recorded test data in accordance with standards.
  • Completed lab tests and communicated results to supervising staff.
  • Conducted quality control testing on incoming materials to ensure accuracy of results.

Technician

Huntsville Hospital Main
Huntsville , AL
11.2016 - 02.2017
  • Assisted physicians with patient examinations and documented medical histories.
  • Educated patients on treatment plans and provided post-visit instructions.
  • Maintained medical equipment and ensured compliance with safety standards.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Documented notes during patient visits.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Contacted pharmacies to submit and refill patients' prescriptions.

Medical Assistant

Huntsville Internal Medicine
Huntsville , AL
09.2013 - 11.2016
  • Managed patient scheduling and coordinated appointments for optimal workflow.
  • Processed insurance claims and verified patient coverage information efficiently.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Conducted routine blood and urine tests using advanced laboratory equipment.

Education

Associate of Science - Medical Assistant

Virigina College
Huntsville, AL
05-2010

Associate of Science -

Wallace State Community College
Hanceville, AL
05-2009

Skills

  • Electronic health records
  • Patient scheduling
  • Insurance verification
  • Treatment plan education
  • Vital signs measurement
  • Patient relationship management
  • Team collaboration
  • Patient assessment
  • Healthcare documentation
  • HIPAA compliance

Certification

BLS AND CPR CERTIFIED

Timeline

Patient Care Coordinator

Pathway Healthcare
07.2017 - Current

Technician

Huntsville Hospital Main
11.2016 - 02.2017

Medical Assistant

Huntsville Internal Medicine
09.2013 - 11.2016

Associate of Science - Medical Assistant

Virigina College

Associate of Science -

Wallace State Community College

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