SHANIKA BUCKNER
CHICAGO,IL
Summary
| WWW: Bold Profile | To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Senior Tax Preparer
Liberty Tax Service
CHICAGO, IL
01.2007 - 04.2024
- Developed relationships with clients to ensure repeat business opportunities
- Identified potential deductions to minimize clients' tax burden
- Organized and maintained confidential files of all completed work products
- Maintained updated knowledge of changes in the taxation field through continuing education courses
- Communicated effectively with clients regarding financial records and other relevant information required for filing purposes
- Prepared federal, state, and local tax returns for individuals, trusts, and corporations.
Loan Processor
Enova Financial
CHICAGO, IL
09.2021 - 08.2023
- Submitted loan applications to underwriting department for review and approval process
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing
- Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers
- Maintained complete confidentiality of submitted information according to release guidelines
- Assisted borrowers with questions regarding their loans after closing.
Front Office Manager
KIDS COUNT TOO DAY CARE
CHICAGO, IL
09.2002 - 07.2012
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
- Monitored office inventory to maintain supply levels
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma - undefined
Paul Laurence Dunbar High School
06.2001
Business Administration and Management
American InterContinental University
Skills
- Leadership
- Computer Literacy
- Attention to Detail
- Flexibility
- Critical Thinking
- Verbal/Written Communication
- Problem Solving
- Information Processing
- Active Listening
- Teamwork
- Research/Due Diligence
Team Leadership Qualities
Adaptable to Changes
IRS Regulations Knowledge
Organization skills
Multitasking
Problem-solving abilities
Time Management
Individual Tax Returns
Problem-Solving
Customer Service
Teamwork and Collaboration
Documentation filing
Multi-state tax filing
Research/due diligence
Individual returns preparation
IRS communication
Interpersonal strengths
Mathematical Calculations
Filing System Management
Document Preparation
Data inputting
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridImportant To Me
Work from home option401k matchPaid time offPaid sick leaveHealthcare benefitsTeam Building / Company RetreatsCareer advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programs4-day work weekQuote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Loan Processor
Enova Financial
09.2021 - 08.2023
Senior Tax Preparer
Liberty Tax Service
01.2007 - 04.2024
Front Office Manager
KIDS COUNT TOO DAY CARE
09.2002 - 07.2012
High School Diploma - undefined
Paul Laurence Dunbar High School
Business Administration and Management
American InterContinental University
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