Summary
Overview
Work History
Education
Skills
Timeline
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SHANIKA BURRIS

North Carolina,NC

Summary

PROFESSIONAL OBJECTIVE ~ Customer Service ~ Devoted customer service associate who sustains the highest level of customer service through efficient team and customer account management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

20
20
years of professional experience

Work History

City Carrier Assistant

United States Post Office
04.2023 - Current
  • Operated vehicles and equipment to transport packages and mail pieces.
  • Planned and cased mail in sequence of delivery for designated route.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Worked closely with other employees in mail office and handled various administrative tasks.
  • Explained mail regulations, policies or procedures to postal customers.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Handled mail and packages with care to prevent damage during delivery.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
  • Monitored weather conditions regularly to adjust delivery routes accordingly.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Distributed mail on foot to residences and businesses, delivering to approximately 300 customers per shift
  • Planned and cased mail in sequence of delivery for designated route
  • Collected mail from letter boxes on specific route both on foot and by vehicle
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
  • Operated vehicles and equipment to transport packages and mail pieces
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues
  • Explained mail regulations, policies or procedures to postal customers
  • Recording shipping information for 200 packages, materials, or internal correspondence.

Consumer Loan Sales Associate

One Main Financial
01.2019 - 04.2022
  • Assisted with timely loan closing and funding activities with efficient management of task checklists
  • Liaised with clients to guide through loan closing process and skillfully handle any concerns
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork
  • Maintained referral pipeline by reaching out regularly to real estate agents, referral partners and past clients
  • Scheduled meetings and appointments and maintained well-organized master calendar
  • Assessed loan compliance to meet mortgage lending laws and regulations
  • Assembled important paperwork and disclosures for borrower
  • Worked with Loan Officer to create application profile in system and review key information at various stages within process
  • Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base
  • Ordered information such as credit reports, environmental assessments and property appraisals
  • Reviewed application files to check for completion and compliance with institutional standards
  • Monitored key dates to obtain information by deadlines
  • Communicated with customers daily to request information and complete paperwork
  • Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps
  • Documented borrower's information in loan processing system and resolved any discrepancies.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Maintained current knowledge of evolving changes in marketplace.
  • Presented professional image consistent with company's brand values.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
  • Built relationships with customers and community to promote long term business growth
  • Contributed to team objectives in fast-paced environment
  • Informed customers of promotions to increase sales productivity and volume
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions
  • Set and achieved company defined sales goals

Sales Associate

BEST BUY
01.2009 - 01.2021
  • Assist customers with returns, purchasing store protection plans and service packages
  • Scheduling in-home services via online interface
  • Answer telephone inquiries from customers and stores regarding the status of units and other service issues
  • Assist with new employee training including store policies, services, financing options and register operations
  • Became th lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees
  • Helped company attain the highest customer service ratings (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness
  • Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity
  • As MCSA( Multi channel sales associate) i answered a high volume of calls each day and processed orders as well as fixed customer issues.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads
  • Built diverse and consistent sales portfolio
  • Consulted with businesses to supply accurate product and service information
  • Generated advertising brochure for vendor use

Team Leader

McDonald's
01.2006 - 01.2007
  • Monitored the daily operational processes and assured efficiency in their implementation
  • Visited each food preparation station and observed the hygiene and taste quality of food being served to customer orders
  • Diagnosed the financial reports thoroughly to understand the exact nature and causes of the reflecting profit / loss
  • Recruitment and training of office staff
  • Planning marketing activities and promotional events and guiding the subordinates for its implementation
  • Conducting meetings the with the senior officials to inform them about the status of current strategies and to understand their future strategies
  • Frequently Visited each section of the restaurant throughout the day to assure streamlined activities and proper interdepartmental coordination
  • Maintained records of exceptional good / bad performances, individually for all the employees and submitted the data to the manager
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Collected, arranged, and input information into database system.

Crew Associate

MCDONALDS
01.2004 - 01.2007
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Stocked shelves to organize aisles in assigned department.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Worked well with teammates and accepted coaching from management team
  • Took orders, prepared meals, and collected payments
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Worked front counter, drive-thru and other areas
  • Cleaned and maintained all areas of restaurant to promote clean image
  • Collaborated with team members to complete orders
  • Kept food preparation area, equipment, and utensils clean and sanitary
  • Packaged menu items into bags or trays and placed drink orders into carriers
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.

Education

Diploma -

South Point High School
Belmont, NC
2004

Skills

  • Conflict resolution techniques Invoice processing
  • Technical/User Support Complaint Handling
  • Visual merchandising proficiency Troubleshooting/ Problem Solving
  • Performance Management
  • Client Support
  • Documentation and Recordkeeping
  • Order Fulfillment
  • Critical Thinking
  • Progress Tracking
  • Credit Card Payments
  • Microsoft Windows
  • Customer Services and Information
  • Customer Satisfaction
  • Microsoft Excel

Timeline

City Carrier Assistant

United States Post Office
04.2023 - Current

Consumer Loan Sales Associate

One Main Financial
01.2019 - 04.2022

Sales Associate

BEST BUY
01.2009 - 01.2021

Team Leader

McDonald's
01.2006 - 01.2007

Crew Associate

MCDONALDS
01.2004 - 01.2007

Diploma -

South Point High School

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SHANIKA BURRIS