Summary
Overview
Work History
Education
Skills
Communication Skills
Leadership Experience
Timeline
Generic

Shanika Collins

Tomball,TX

Summary

As an assistant case manager, my primary objective is to support the case managers with their referrals and insurance approval to post-cute facilities. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

13
13
years of professional experience

Work History

Intake Coordinator

Woodland Springs
11.2023 - Current

receiving inquiry calls, assisting with scheduling assessments, and triaging patients to appropriate community referrals. They also conduct initial psychiatric assessments, screen for emergencies, and interpret treatment options. Additionally, they manage administrative processes like admission and precertification with external payers.

Case Manager Assistant

HCA Healthcare
01.2023 - Current

provides administrative and clerical support to the case management team, assisting with various tasks to facilitate patient discharges and ensure smooth patient care. This includes coordinating with RN case managers and social workers, managing referrals, and communicating with healthcare professionals and patients

Community Care Worker II

Texas Health and Human Service
02.2022 - 01.2023

providing support and assistance to individuals and families accessing community-based services. This includes conducting home visits, intake assessments, collaborating with other professionals, and monitoring client progress. CCW IIs also educate the public about available services and participate in public health emergencies.

Adaptive Behavior Paraprofessional

Spring ISD
08.2019 - 02.2022

assists special education teachers in providing physical and instructional support to students with disabilities. Their responsibilities include assisting with classroom preparation, maintaining order, helping with personal care, and supporting students with motor skills development. They also assist with behavior intervention, crisis situations, and student supervision.

Pharmacy Technician

Walgreens
03.2020 - 01.2022

assist pharmacists in dispensing medications, processing prescriptions, and providing customer service. They also maintain pharmacy inventory, manage insurance claims, and perform various clerical tasks.

Lead Residential Supervisor

Arrow Child and Family Services
12.2017 - 08.2019

overseeing the daily operations of a residential program, ensuring the safety, well-being, and treatment of children and families under their care. They also play a crucial role in implementing the agency's mission and vision, providing leadership to staff, and ensuring compliance with regulations and standards

Pre-K English Teacher

Tzu Chi Great Love Preschool and Kindergarden
12.2015 - 11.2017
  • Nurture and educate children from 18 months – 6 years.
  • Ensure well-being of the children in the centre especially safety and development.
  • Assess the needs of the children.
  • Prepare lesson plans, teaching aids and conduct lessons.
  • Record children's daily routine.
  • Communicate regularly with parents.

Manger of Residential Supervisor

Cornerstone Services Inc
08.2012 - 11.2015

oversees and manages residential programs, ensuring compliance with regulations, and leading staff. This includes supervising and training staff, coordinating care with external providers, and ensuring the program's compliance with state and company policies. The role also involves evaluating and developing residential programs, implementing spiritual programming, and fostering a sense of community for residents.

Education

Master of Science - Master of Social Work

Walden University
Minneapolis, MN
12-2026

Bachelor of Business Management - Business Management

College of Healthcare Professions
Houston, TX
07-2023

Skills

  • Case management
  • Microsoft offices
  • Discharge Planning
  • Communication
  • Problem-solving
  • Case documentation
  • Time management
  • Care plan development
  • Resident relations
  • Safety policies and procedures
  • Team management

Communication Skills

Stay in constant contact with insurance and post-acute facilities to expedite discharge planning for patients.

Leadership Experience

Successfully help discharge patients to the appropriate post care facilities while decreasing the length of stay.

Timeline

Intake Coordinator

Woodland Springs
11.2023 - Current

Case Manager Assistant

HCA Healthcare
01.2023 - Current

Community Care Worker II

Texas Health and Human Service
02.2022 - 01.2023

Pharmacy Technician

Walgreens
03.2020 - 01.2022

Adaptive Behavior Paraprofessional

Spring ISD
08.2019 - 02.2022

Lead Residential Supervisor

Arrow Child and Family Services
12.2017 - 08.2019

Pre-K English Teacher

Tzu Chi Great Love Preschool and Kindergarden
12.2015 - 11.2017

Manger of Residential Supervisor

Cornerstone Services Inc
08.2012 - 11.2015

Master of Science - Master of Social Work

Walden University

Bachelor of Business Management - Business Management

College of Healthcare Professions