Shanika Daniels
GREENVILLE,NC
Summary
Dedicated professional with expertise in customer service and problem resolution. Proficient in managing billing inquiries and maintaining accurate health records. Ready to enhance client satisfaction through effective communication and efficient processes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Billing Representative
Focus Call Center
GREENVILLE, NC
07.2025 - Current
- Managed customer billing inquiries through phone and email communications.
- Updated account information in billing software for accuracy and compliance.
- Assisted customers with payment processing using secure online systems.
- Coordinated with team members to resolve complex billing issues promptly.
- Maintained detailed records of customer interactions and transactions efficiently.
- Responded to requests for billing statements and payment history quickly.
- Educated customers on billing policies and procedures clearly and effectively.
- Assisted customers with inquiries regarding their bills and payment options.
- Investigated customer complaints related to billing issues.
- Processed and sent invoices, adjustments, and credit memos to customers.
Personal Care Aide
Interim HealthCare
GREENVILLE, NC
06.2024 - 07.2025
- Assisted clients with daily living activities and personal hygiene needs.
- Monitored client health and reported changes to healthcare professionals.
- Provided companionship and emotional support to promote client well-being.
- Maintained a clean and safe environment for clients at all times.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Maintained clean and well-organized environment for client happiness and safety.
- Conducted light housekeeping duties including laundry, vacuuming, dusting, and cleaning bathrooms.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Supported bathing, dressing and personal care needs.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Rental Sales Agent
Avis and Budget Car Rental
GREENVILLE, NC
01.2024 - 04.2024
- Provided excellent customer service to enhance rental experience.
- Processed transactions using Avis and Budget's rental software system.
- Explained rental policies and insurance options to customers.
- Coordinated vehicle maintenance and readiness for customer pick-up.
- Handled customer inquiries and resolved issues efficiently.
- Greeted customers and provided excellent customer service.
- Inspected returned vehicles for damage upon return; recorded damages on check-in sheet; notified management if additional charges were necessary.
- Explained rental policies to customers and answered questions about contracts and agreements.
- Received incoming calls from existing and potential clients inquiring about available car models and prices for rent or lease purposes.
- Handled customer complaints promptly and professionally to maintain a high level of customer satisfaction.
- Answered inquiries from potential customers regarding availability of different types of vehicles, prices, and other related information.
- Checked vehicle condition both before and after rentals to ensure safety of all drivers.
- Answered telephones to assist customers and resolve issues.
- Completed paperwork such as rental agreements, credit card forms, accident reports. accurately and efficiently.
- Processed reservations for customers over the phone or at the counter.
- Collected payment by processing credit card transactions.
Cashier
Walmart
Greenville, Utah
07.2012 - 11.2012
- Assisted customers with product inquiries and provided excellent service throughout purchases.
- Maintained clean and organized checkout areas for optimal shopping experience.
- Operated cash register and handled various payment methods including cash and credit cards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Worked closely with front-end staff to assist customers.
- Helped with purchases and signed customers up for rewards program.
Personal Care Aide
Snow Hill Assisted Living
Snow Hill, North Carolina
06.2011 - 02.2012
- Assisted clients with daily living activities and personal hygiene needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Conducted light housekeeping duties including laundry, vacuuming, dusting, and cleaning bathrooms.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Provided ongoing compassionate patient care for each client.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Laundered clothing and bedding to prevent infection.
- Reported concerns to nurse supervisor to promote optimal care.
- Provided emotional support to clients by listening to their concerns and providing comfort.
- Observed changes in behavior or physical condition of clients and reported any significant changes promptly to supervisor and nursing staff members.
- Encouraged clients to participate in recreational activities such as reading books or playing board games.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Tracked and reported clients' progress based on observations and conversations.
Education
Master of Science - Administration in Health And Medical Records
University of Phoenix
Tempe, AZ02-2025
Master of Science - Administration in Health And Medical Records
University of Phoenix
Tempe, AZ02-2023
Master of Science - Coding And Billing
University of Phoenix
Tempe, AZ02-2023
Master of Science - Administrion in Health And Medical Records
University of Phoenix
Tempe, AZ02-2021
GED -
Lenoir Community College
Snow Hill, NC04-2011
Skills
- Health records management
- Medical billing
- Customer service
- Data entry
- Problem resolution
- Team collaboration
- Time management
- Data entry experience
- Customer relations skills
- Microsoft office
- Invoice processing
- Payment processing
- Payment collection
- Data entry expertise
- Client relationship management
- Multitasking and organization
- Dispute resolution
- Verbal and written communication
Certification
- Associates Degree in Administraion in Health and Medical Records.
- Bachelors Degree in Administraion in Health and Medical Records
- Masters Degree in Administration in Health and Medical Records
- Coding and Billing Certification
References
References available upon request.
Timeline
Billing Representative
Focus Call Center
07.2025 - Current
Personal Care Aide
Interim HealthCare
06.2024 - 07.2025
Rental Sales Agent
Avis and Budget Car Rental
01.2024 - 04.2024
Cashier
Walmart
07.2012 - 11.2012
Personal Care Aide
Snow Hill Assisted Living
06.2011 - 02.2012
Master of Science - Administration in Health And Medical Records
University of Phoenix
Master of Science - Administration in Health And Medical Records
University of Phoenix
Master of Science - Coding And Billing
University of Phoenix
Master of Science - Administrion in Health And Medical Records
University of Phoenix
GED -
Lenoir Community College
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