Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Shanika Davis

Shanika Davis

Sunrise,FL

Summary

Dynamic and dedicated professional with extensive experience in customer service at Publix Supermarket. Proven ability to enhance customer satisfaction through effective communication and food safety practices. Strong work ethic and ServSafe certified, consistently maintaining cleanliness and organization to ensure a welcoming environment. Committed to delivering exceptional service and fostering positive relationships.

Overview

2026
2026
years of professional experience

Work History

Deli Clerk

Publix Supermarket
  • Prepared and served deli items, ensuring freshness and quality standards.
  • Assisted customers with product selection, enhancing shopping experience through knowledgeable service.
  • Maintained cleanliness and organization of deli counter, adhering to food safety regulations.
  • Operated slicing and packaging equipment efficiently, minimizing waste while maximizing output.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Greeted customers at counter to fulfill requests and answer questions.

Clerical Assistant

Waste Management in Miramar Parkway

Caregiver for Special Needs Children

C O G I C Church
10.2015 - Current
  • Prepared and served deli items, ensuring freshness and quality standards.
  • Assisted customers with product selection, enhancing shopping experience through knowledgeable service.
  • Maintained cleanliness and organization of deli counter, adhering to food safety regulations.
  • Operated slicing and packaging equipment efficiently, minimizing waste while maximizing output.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Greeted customers at counter to fulfill requests and answer questions.

Security Fire Watcher

Diamond Condominium Apartments
01.2024 - Current
  • Monitored work areas for fire hazards, ensuring compliance with safety protocols.
  • Conducted routine inspections of fire protection equipment and systems.
  • Prepared detailed reports on fire watch activities and potential risks.
  • Assisted in training new personnel on fire safety procedures and emergency protocols.
  • Responded promptly to fire alarms, initiating emergency response procedures as needed.
  • Implemented preventive measures to minimize the risk of fire incidents on-site.
  • Collaborated with team members to establish effective fire safety measures.

Private Care Giver

Private Nursing Care
01.2013 - Current
  • Provided personal care assistance, including bathing, grooming, and meal preparation for clients.
  • Monitored client health conditions, reporting changes to family members and healthcare professionals.
  • Assisted clients with mobility and daily activities, ensuring safety and comfort at all times.
  • Maintained a clean and organized living environment to promote client well-being.
  • Developed strong relationships with clients, enhancing their emotional support and overall quality of life.
  • Documented daily activities and client progress, ensuring accurate records for ongoing care assessments.
  • Maintained clean, safe, and well-organized patient environment.
  • Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
  • Maintained a safe and clean environment, reducing the risk of infection or injury.
  • Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
  • Assisted clients with daily living activities for improved quality of life.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Managed patient medications, ensuring accurate dosages and timely administration.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Promoted client independence through encouragement and assistance in self-care tasks when appropriate.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.

Sales Associate and Co Manager

Racetrac Gas Station
04.2022 - 06.2024
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
  • Maintained cleanliness and organization of sales floor and merchandise displays to attract customers.
  • Collaborated with team members to meet daily sales targets and maintain optimal stock levels.
  • Provided training support for new associates, fostering a cohesive team environment.
  • Resolved customer complaints promptly, improving satisfaction and loyalty rates.
  • Implemented promotional displays according to corporate guidelines, increasing product visibility and sales opportunities.
  • Monitored inventory levels, facilitating timely reordering of products to prevent stockouts.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Front End Cashier

Walmart
01.2010 - 09.2011
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with inquiries, providing excellent service to enhance shopping experience.
  • Maintained cleanliness and organization of checkout area, ensuring a welcoming environment.
  • Collaborated with team members to streamline checkout procedures and reduce wait times.
  • Handled cash management tasks, including balancing registers at the end of shifts.
  • Resolved customer complaints promptly, fostering positive relationships and repeat business.
  • Monitored inventory levels at checkout stations, restocking supplies as needed for efficiency.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
  • Approached every question or concern with calm and level-headed approach.
  • Organized items on shelves to help customers locate products easily and quickly.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Prevented loss by identifying fraudulent transactions and following established security procedures.
  • Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
  • Processed returns and exchanges efficiently, adhering to store policies while prioritizing customer satisfaction.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Promoted special offers or loyalty programs to increase sales revenue and encourage repeat business from customers.
  • Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.

Sales Associate

Old Time Pottery Inc.
07.2008 - 10.2009
  • Assisted customers with product selection and provided exceptional service to enhance shopping experience.
  • Maintained store appearance by organizing displays and ensuring product availability on shelves.
  • Collaborated with team members to achieve sales goals and improve overall store performance.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
  • Engaged in regular inventory checks to identify stock levels and assist with replenishment efforts.
  • Participated in training programs to develop product knowledge and improve sales techniques for better outcomes.
  • Resolved customer inquiries and complaints effectively, fostering positive relationships and enhancing satisfaction.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Managed efficient cash register operations.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.

Overnight Stocker

Walmart
04.2006 - 08.2009
  • Stocked shelves efficiently to ensure product availability and maintain store organization.
  • Collaborated with team members to execute nightly merchandise resets and planogram compliance.
  • Assisted in unloading freight deliveries, prioritizing items for timely shelf placement.
  • Identified and reported inventory discrepancies, contributing to improved stock accuracy.
  • Maintained clean and organized backroom areas to enhance operational efficiency.
  • Supported management by executing inventory audits, ensuring adherence to company policies.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
  • Minimized out-of-stock occurrences by diligently maintaining accurate inventory records and timely replenishing shelves as needed.
  • Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
  • Expedited store opening preparation, completing all assigned tasks before business hours commenced each morning.

Janitor for Summer Youth Program

Lauderhill Paul Turner Elementary School
05.2004 - 08.2004
  • Maintained cleanliness and sanitation standards across classrooms and common areas.
  • Operated cleaning equipment, ensuring proper use and maintenance for safety compliance.
  • Managed waste disposal processes to promote environmental sustainability within the school.
  • Assisted in setting up facilities for events, ensuring a tidy and organized environment.
  • Collaborated with staff to create efficient cleaning schedules that minimized disruption during school hours.
  • Conducted routine inspections of premises to identify maintenance needs and report issues promptly.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Kept building spaces premises clean inside and outside.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
  • Maintained floor cleaning and waxing equipment.
  • Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.
  • Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
  • Safeguarded building security by locking doors and setting alarms at the end of each shift.

Education

Hha

Career Training
Fort Lauderdale, FL

Patient Care Tech

Sheridan Technical College
Hollywood, FL
06.2012

GED -

Old Dillard Community School
Fort Lauderdale, FL
06.2004

Skills

  • Customer service
  • Cleanliness and sanitation
  • Honesty and integrity
  • Strong work ethic
  • Cleaning and sanitizing
  • Food safety
  • Food preparation
  • Sanitation practices
  • Equipment safety
  • Menu memorization
  • Flexible schedule
  • Work area maintenance
  • Cash handling proficiency
  • Accurate money handling
  • Interactive communication skills
  • ServSafe certification
  • Personal shopping
  • Payroll processing
  • Organizational growth

Accomplishments

  • Achieved Result by introducing Software for Type tasks.
  • Documented and resolved Issue which led to Results.
  • Supervised team of Number staff members.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Collaborated with team of Number in the development of Project name.
  • Achieved Result through effectively helping with Task.

Timeline

Security Fire Watcher

Diamond Condominium Apartments
01.2024 - Current

Sales Associate and Co Manager

Racetrac Gas Station
04.2022 - 06.2024

Caregiver for Special Needs Children

C O G I C Church
10.2015 - Current

Private Care Giver

Private Nursing Care
01.2013 - Current

Front End Cashier

Walmart
01.2010 - 09.2011

Sales Associate

Old Time Pottery Inc.
07.2008 - 10.2009

Overnight Stocker

Walmart
04.2006 - 08.2009

Janitor for Summer Youth Program

Lauderhill Paul Turner Elementary School
05.2004 - 08.2004

Deli Clerk

Publix Supermarket

Clerical Assistant

Waste Management in Miramar Parkway

Hha

Career Training

Patient Care Tech

Sheridan Technical College

GED -

Old Dillard Community School

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Shanika Davis